IT Support Technician

International Logistics Group; Hardingstone; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Pension

Life assurance

Healthshield Cash Plan

Discount Perks

22 days + BH 25

Birthday leave

Free on-site parking

Employee awards

Social events

Employee assistance programme

Cycle to work

Parental leave

Hybrid after probation

Job summary

International Logistics Group in Hardingstone, Northampton, is seeking an IT Support Analyst to deliver 1st line IT support and maintain business-facing applications. You will work Monday to Friday, 9am–6pm, 40 hours per week, supporting internal users and external clients. Ideal candidates have AD, MS 365, Excel, SQL, ITIL, and the ability to handle high-pressure situations. The role offers a strong benefits package including pension and health plans.

Qualifications

• IT support and problem-solving across multiple technologies.
• Experience configuring Windows PCs including AD and MS 365.
• Advanced Excel with CSVs and macros.
• Strong communication and teamwork.
• Ability to work under pressure.
• Experience with IT service management/helpdesk.
• Right to work in the UK and DBS check.

Responsibilities

• Provide 1st line IT support to internal users and external clients.
• System administration and support for deployed business-facing applications.
• On-site hardware support.
• Deliver remote support and troubleshooting.
• Support internal projects as assigned.
• Maintain relationships with stakeholders and third-party IT service providers.
• Participate in the out-of-hours on-call rota.
• Travel to sites as required.

Skills

IT support

Active Directory

Office 365

Windows

Excel

SQL

ITIL

Communication

Teamwork

Problem solving

Education

ITIL Foundation

Tools

WMS

Carrier Management Systems

Job description

Salary: £27,500 - 30,000 per year

Requirements

• IT support and problem-solving experience across a range of technologies and solutions
• Experience supporting, building and configuring Microsoft Windows-based PCs, including Active Directory and MS O365
• Advanced Excel skills, including data manipulation, working with CSV files and macros
• Excellent communication and problem-solving skills
• Comfortable working in high-pressure situations
• Teamwork and collaboration skills
• Customer-focused, can-do attitude
• Good knowledge of business processes within the 3PL/logistics sector
• Experience using IT Service Management/helpdesk ticketing solutions
• SQL writing experience
• Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems
• IT support and helpdesk experience
• ITIL Foundation certificate
• Right to work in the UK and ability to complete a Basic DBS check
• Ability to provide references covering the past five years of employment history
• Ability to work in English and understand spoken and written work instructions, health and safety guidance, and discussions with managers or colleagues

Responsibilities

• Provide 1st line IT support to internal business users and external clients
• Carry out system administration, maintenance and support for deployed business-facing applications
• Provide on‑site hardware support
• Deliver remote support and troubleshooting
• Support internal projects as assigned
• Maintain good working relationships with internal and external stakeholders and third‑party IT service providers
• Participate in the out‑of‑hours on‑call support rota
• Travel to our sites in line with business needs and our home‑working policy

Technologies

• Active Directory
• Excel
• Hardware
• Support
• ITIL
• SQL
• Windows
• Office 365

More

We are ILG, an award‑winning, market‑leading 3PL specialising in high‑quality order fulfilment and delivery services for premium brands in the beauty, fashion and wellbeing sectors. We invest in training and development, recognise and reward achievements, and create opportunities for progression within our fast‑growing business. This role is based in Hardingstone, Northampton, working Monday to Friday, 9am to 6pm, 40 hours per week, with a salary of £27,500 to £30,000 per annum depending on experience.

• discretionary company bonus scheme
• pension
• life assurance
• Healthshield Cash Plan
• Discount Perks
• 22 days holiday plus Bank Holidays rising to 25 days
• birthday leave
• free on‑site parking
• employee awards
• regular social events
• employee assistance programme
• cycle to work scheme
• enhanced maternity and paternity leave
• opportunity for hybrid working up to 50/50 remote/office working after successful probation in line with our policy