IT Support Technician

International Logistics Group; Northampton; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Hybrid working up to 50/50

Pension

Life Assurance

Healthshield Cash Plan

Discount Perks

22 days holiday increasing to 25

Birthday leave

Free on-site parking with EV charging

Employee awards

Regular social events

Employee assistance programme

Cycle to work

Enhanced maternity/paternity leave

Job summary

International Logistics Group is seeking an IT Support Technician in Hardingstone, Northampton. The role focuses on providing 1st line IT support for internal users and external clients, with responsibilities spanning system administration, on-site and remote support, and collaboration with IT providers.

You will join a team that values training and development, with on-site parking and a hybrid working option after probation.

Qualifications

• Experience providing 1st line IT support across multiple technologies.
• Experience configuring Windows PCs including AD and MS 365.
• Advanced Excel skills for data manipulation and CSV work.
• Strong communication and problem-solving abilities.

Responsibilities

• System administration, maintenance and support for deployed business applications.
• On-site hardware support.
• Remote support and troubleshooting.
• Support internal projects as assigned.
• Maintain relationships with internal/external stakeholders and 3rd party IT providers.
• Participate in the on-call rota.

Skills

IT support

Problem solving

Excellent communication

High-pressure work

Teamwork

Customer-focused

Windows PC configuration

Tools

Active Directory

MS O365

Job description

IT Support Technician

Hardingstone, Northampton

£27,500 to £30,000 per annum, depending on experience

Monday to Friday, 9am - 6pm. 40 hours per week

About us

An award-winning, market-leading 3PL (third party logistics provider), ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed.

We are a people business, investing in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

Reporting to the IT Support Team Leader, you will be responsible for providing 1st line IT support to both internal business users and external clients.

Key responsibilities include:

• System administration, maintenance and support for deployed business-facing applications
• On-site hardware support
• Remote support and troubleshooting
• Supporting internal projects as assigned
• Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers
• Participating in the out-of-hours on-call support rota

What we are looking for

Essential

• IT support and problem-solving experience across a range of technologies and solutions
• Experience supporting, building and configuring Microsoft Windows-based PCs, including Active Directory and MS O365
• Advanced Excel skills (data manipulation, working with CSV files and macros)
• Excellent communication and problem-solving skills
• Comfortable working in high-pressure situations
• Teamwork and collaboration skills
• Customer-focused, can-do attitude

Desirable

• Good knowledge of business processes within the 3PL/Logistics sector
• Experience using IT Service Management/helpdesk ticketing solutions
• SQL writing experience
• Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems
• IT support and helpdesk experience
• ITIL Foundation certificate

Benefits

• Discretionary company bonus scheme
• Following successful probation period, opportunity for hybrid working in line with ILG policy up to 50/50 remote/office working
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
• 22 days’ holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
• Birthday leave
• Free on-site parking, with electric car charging at certain locations
• Range of employee awards
• Regular social events
• Employee assistance programme to promote mental health and wellbeing
• Cycle to work scheme
• Enhanced maternity and paternity leave

Travel and working policy

The role requires you to be able to travel to ILG’s sites in line with business needs, and in line with ILG’s home-working policy.

Job Application Requirements

• Right to Work in the UK & Basic DBS Check - You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References - We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date.