IT Support Technician / Helpdesk Support

TieTalent; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an IT Support Technician in Manchester, where you'll be the key player in ensuring seamless tech operations. This role involves providing top-notch 1st and 2nd line support, troubleshooting various IT issues, and assisting in exciting IT projects. You'll work in a supportive team environment that values ongoing training and development, offering you opportunities for personal and professional growth. If you're passionate about technology and enjoy helping others, this position is perfect for you!

Benefits

Competitive salary

Pension scheme

Supportive team environment

Ongoing training & development

Opportunities for progression

Onsite parking

Modern office facilities

Qualifications

• Experience in IT support or service desk role is essential.
• Strong knowledge of Windows OS and Microsoft 365 is required.

Responsibilities

• Provide 1st and 2nd line IT support to staff onsite and remotely.
• Troubleshoot hardware, software, and network issues effectively.

Skills

IT Support

Problem-solving

Communication Skills

Windows OS

Microsoft 365

Active Directory

Basic Networking

Education

Relevant IT Certifications (e.g. CompTIA A+, Microsoft, ITIL)

Job description

IT Support Technician / Helpdesk Support

About the Role:

We are looking for a proactive and customer-focused IT Support Technician to join our growing team in Manchester. You'll be the go-to person for all things tech, ensuring smooth day-to-day operations by supporting hardware, software, and networking issues.

Key Responsibilities:

1. Provide 1st and 2nd line IT support to staff onsite and remotely
2. Troubleshoot hardware, software, and network issues
3. Install, configure, and maintain desktops, laptops, and mobile devices
4. Manage user accounts, permissions, and access control
5. Assist in IT projects, including system upgrades and migrations
6. Maintain documentation of IT procedures and support logs

Requirements:

1. Previous experience in an IT support or service desk role
2. Strong knowledge of Windows OS, Microsoft 365, and Active Directory
3. Basic networking knowledge (DNS, DHCP, TCP/IP)
4. Excellent problem-solving and communication skills
5. A logical, methodical approach and ability to prioritise tasks
6. Relevant certifications (e.g. CompTIA A+, Microsoft, ITIL) – desirable but not essential

What We Offer:

1. Competitive salary & pension scheme
2. Supportive team environment
3. Ongoing training & development
4. Opportunities for progression
5. Onsite parking & modern office facilities