IT Support Technician - Band 5

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 25,000 - 32,000; Full time

Job summary

The Royal United Hospitals Bath NHS Foundation Trust seeks an IT Support Technician to provide comprehensive IT support, ensuring high standards of service. The role involves troubleshooting, system configuration, and assisting further IT services, with opportunities for personal and professional growth within a commitment to inclusive well-being.

Qualifications

• Knowledge of a range of IM&T areas acquired through degree or relevant experience.
• Experience with NHS systems and processes is desirable.
• Full Driving Licence is required.

Responsibilities

• Provide assistance, advice, and fault resolution to IT users.
• Install operating systems and software applications.
• Assist with system upgrades and rollouts across the Trust.

Skills

Knowledge of IM&T areas

Microsoft Office Software

Active Directory

DHCP

DNS

Group Policy

Education

Degree in IM&T or equivalent

Microsoft Certifications

Job description

Job Overview

IT Support Technician - Band 5

Provide a lead in IT support to customers of IT Services and other technical teams ensuring systems are maintained and supported to the highest standards. To ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. The post holder may be required to be the first point of contact for all customers with IT Services queries. This includes call answering, logging calls onto the Service Desk system, password reset, application configuration resets and changing permissions on IT systems. In addition, the post holder will assist in configuration, testing and upgrades of all IT systems and will ensure the continued improvement of data quality throughout the Trust

Main duties of the job

To provide assistance, advice, and fault resolution to users of IT equipment, systems and network.

• To ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.
• Point of escalation for technical advice and assistance.
• To install operating systems and software applications
• To Assist in system upgrades and rollouts across the Trust as directed
• To configure, audit, and install new PCs, printers and other equipment.
• To assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.
• To dispose of redundant IT equipment in accordance with organisational procedures.
• To assist with general systems, support and housekeeping tasks
  
  

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications

Essential criteria

• Knowledge of a range of IM&T areas acquired through qualification to Degree or equivalent level, or relevant experience
  
  

Desirable criteria

• Microsoft Qualifications
  
  

Knowledge & Experience

Essential criteria

• Knowledge and experience of Microsoft Office Software, Active Directory, DHCP, DNS and Group Policy Knowledge and experience of deploying operating systems
  
  

Desirable criteria

• Experience with NHS systems and processes Experience working in an ITIL environment Patch management experience Mobile Device management experience
  
  

Specific Skills

Essential criteria

• Full Driving Licence.
  
  

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description & Person Spec - IT Support Technical Engineer (PDF, 240.4KB)
• Join the RUH (PDF, 1.1MB)
  
  

Further details / informal visits contact

Name Sam Gallagher Job title Head of IT Operations Email address [e-mail]