IT Support Technician

NHS; Bath; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a leading NHS hospital to provide essential IT support and maintenance. You'll assist with system installations, upgrades, and user support, ensuring a high standard of service. Ideal candidates will have experience in IM&T, specifically with Microsoft systems, and share our commitment to patient-centered care.

Benefits

Extensive package of staff benefits

Supportive working environment

Holistic wellbeing program

Qualifications

• Knowledge of IM&T areas required.
• Experience with Microsoft Office and Active Directory.
• Full UK Driving Licence needed.

Responsibilities

• Provide IT support and fault resolution.
• Install operating systems and software applications.
• Assist in upgrades and configuration of IT systems.

Skills

Knowledge of IM&T areas

Microsoft Office Software

Active Directory

DHCP

DNS

Group Policy

Deploying operating systems

Education

Degree or equivalent experience in IM&T

Microsoft Qualifications

Job description

Job summary

Provide IT support to customers ensuring systems are maintained and supported to the highest standards. To ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures. The post holder may be required to be the first point of contact for all customers with IT Services queries. This includes call answering, logging calls onto the Service Desk system, password reset, application configuration resets and changing permissions on IT systems. In addition, the post holder will assist in configuration, testing and upgrades of all IT systems and will ensure the continued improvement of data quality throughout the Trust.

Main duties of the job

To provide assistance, advice, and fault resolution to users of IT equipment, systems and network.

To ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.

To install operating systems and software applications

To Assist in system upgrades and rollouts across the Trust as directed

To configure, audit, and install new PCs, printers and other equipment.

To assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.

To dispose of redundant IT equipment in accordance with organisational procedures.

To assist with general systems, support and housekeeping tasks

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in thetop 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Details Date posted

18 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

427-7264308

Job locations

Royal United Hospital

Combe Park

Bath

BA1 3NG

Job description Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Job description Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification Qualifications Essential

• Knowledge of a range of IM&T areas acquired through qualification to Degree or equivalent level, or relevant experience

Desirable

• Microsoft Qualifications

KNowledge and Experience Essential

• Knowledge and experience of Microsoft Office Software, Active Directory, DHCP, DNS and Group Policy Knowledge and experience of deploying operating systems

Desirable

• Experience with NHS systems and processes Experience working in an ITIL environment Patch management experience

Specific Skills Essential

• Full UK Driving Licence

Person Specification Qualifications Essential

• Knowledge of a range of IM&T areas acquired through qualification to Degree or equivalent level, or relevant experience

Desirable

• Microsoft Qualifications

KNowledge and Experience Essential

• Knowledge and experience of Microsoft Office Software, Active Directory, DHCP, DNS and Group Policy Knowledge and experience of deploying operating systems

Desirable

• Experience with NHS systems and processes Experience working in an ITIL environment Patch management experience

Specific Skills Essential

• Full UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital

Combe Park

Bath

BA1 3NG

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital

Combe Park

Bath

BA1 3NG

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)