1st Line IT Support Technician

TieTalent; Newbury; On-site; GBP 26,000 - 31,000; Full time

Job summary

A growth organization based in Newbury is seeking a 1st Line IT Support Technician to join their established team. The role involves providing IT technical support across the group, focusing on a customer-centric approach. Ideal candidates will have a background in IT Support, along with strong problem-solving and communication skills. Join a company with a great culture that values training and support for all employees.

Benefits

Training and support offered

Friendly company culture

Qualifications

• Experience in IT Support.
• Knowledge of Windows operating systems.
• Proficient in supporting Microsoft Office 365 and Active Directory.

Responsibilities

• Provide first line support to the business via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Manage user accounts and permissions on various platforms.

Skills

Problem-solving

Attention to detail

Communication

Customer service

Tools

Microsoft Office 365

Active Directory

Job description

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About

1st Line IT Support Technician – Newbury – £26,900 to £30,500 + bonus

Newbury/Berkshire growth organisation are looking to add an IT Support Technician/Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support.

Key Responsibilities

• Provide first line support to the business via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.).
• Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
  
  

Qualifications And Skills

• Experience in IT Support.
• Knowledge of Windows operating systems.
• Proficient in supporting Microsoft Office 365 and Active Directory.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and excellent customer service.
• Driving licence.
  
  

For more information on this Newbury/Berkshire based role please contact pete @ jiyuconsulting. co .uk

1st Line IT Support Technician – Newbury – £26,900 to £30,500 + bonus

Nice-to-have skills

• Microsoft Office 365
• Active Directory
• Cyber Security
• Newbury, England
  
  

Work experience

• Systems Administrator
• Solutions Engineer
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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