IT Support Technician

TieTalent; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm is looking for an IT Support Technician to join their Cheltenham office. The role involves providing technical support, managing IT incidents, and assisting in various IT projects within a dynamic team environment. Ideal candidates will have relevant certifications and excellent problem-solving skills, contributing to seamless IT operations.

Benefits

Competitive discretionary annual bonus

Funded training and professional development

Private medical cover

Life assurance

Up to 30 days holiday per year

Sports Allowance – up to 50% gym/sports membership

Broad range of retailer discounts

Qualifications

• Experience in IT Support roles preferred.
• Excellent communication and customer service skills.
• Ability to troubleshoot and resolve issues efficiently.

Responsibilities

• Provide 1st and 2nd line support to end-users.
• Manage incidents and service requests using a ticketing system.
• Assist in IT projects, including system upgrades and new tech implementations.

Skills

Communication

Troubleshooting

Customer Service

Education

5 GCSEs in grades 9 to 5 (A* to C), including English and Maths

ITILv4 Foundation Certification

CompTIA A+

Microsoft Azure Fundamentals

Microsoft 365 Fundamentals

Tools

Microsoft Office 365

Azure

Job description

Join to apply for the IT Support Technician role at TieTalent

1 day ago Be among the first 25 applicants

Join to apply for the IT Support Technician role at TieTalent

Get AI-powered advice on this job and more exclusive features.

About

The IT Support Team is responsible for supporting and developing the Firm’s systems. The systems are Microsoft Windows Server 2016/2019/2022 based with Windows 10/11 workstations running Microsoft Office 365 Applications. We have an exciting opportunity for an IT Support Technician to join the team in our Cheltenham office. This role will be office-based and is NOT offered on a remote or hybrid basis. A snapshot of your day:

• Working closely with other IT team members and departments to ensure seamless IT operations and support.
• Managing personal and team workload and set priorities for support issues.
• Working on multiple projects concurrently.
• Managing escalations from within the IT support team and any other reasonable task as advised from time to time.
• Escalating IT issues where necessary to the IT Operations Team, IT Database Engineering and Software Development Teams.
• Logging, tracking and managing incidents and service requests using a ticketing system, ensuring timely resolution in line with SLAs.
• Performing routine maintenance and updates on IT/Video conferencing systems, including servers, networks, and workstations.
• Managing cloud platforms such as Azure.
• Creating and maintaining comprehensive documentation for IT processes, procedures and troubleshooting guides.
• Assisting in IT projects, including system upgrades, migrations, and new technology implementations.
• Provide 1st and 2nd line technical support to end-users, resolving hardware and software issues via phone, ticketing system and in-person We would love to hear from if you have:
• Previous experience in a similar role
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• Demonstrate ability to troubleshoot and resolve technical issues efficiently.
• ITILv4 Foundation Certified or familiarity with ITIL practices and principles is advantageous.
• Relevant certifications such as CompTIA A+, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or similar are highly desirable.
• A clear grasp of current IT developments and their importance in a business environment. You must also be able to represent the Firm to its clients, as some projects will be client-facing.
• A commitment to ongoing professional development and staying current with emerging technologies and industry trends.
• A minimum of 5 GCSEs in grades 9 to 5 (A* to C), including English and Maths What’s in it for you:
• Competitive discretionary annual bonus and salary review
• Funded training and professional development
• Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on LinkedIn We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out
  
  

About

The IT Support Team is responsible for supporting and developing the Firm’s systems. The systems are Microsoft Windows Server 2016/2019/2022 based with Windows 10/11 workstations running Microsoft Office 365 Applications. We have an exciting opportunity for an IT Support Technician to join the team in our Cheltenham office. This role will be office-based and is NOT offered on a remote or hybrid basis. A snapshot of your day:

• Working closely with other IT team members and departments to ensure seamless IT operations and support.
• Managing personal and team workload and set priorities for support issues.
• Working on multiple projects concurrently.
• Managing escalations from within the IT support team and any other reasonable task as advised from time to time.
• Escalating IT issues where necessary to the IT Operations Team, IT Database Engineering and Software Development Teams.
• Logging, tracking and managing incidents and service requests using a ticketing system, ensuring timely resolution in line with SLAs.
• Performing routine maintenance and updates on IT/Video conferencing systems, including servers, networks, and workstations.
• Managing cloud platforms such as Azure.
• Creating and maintaining comprehensive documentation for IT processes, procedures and troubleshooting guides.
• Assisting in IT projects, including system upgrades, migrations, and new technology implementations.
• Provide 1st and 2nd line technical support to end-users, resolving hardware and software issues via phone, ticketing system and in-person We would love to hear from if you have:
• Previous experience in a similar role
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• Demonstrate ability to troubleshoot and resolve technical issues efficiently.
• ITILv4 Foundation Certified or familiarity with ITIL practices and principles is advantageous.
• Relevant certifications such as CompTIA A+, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or similar are highly desirable.
• A clear grasp of current IT developments and their importance in a business environment. You must also be able to represent the Firm to its clients, as some projects will be client-facing.
• A commitment to ongoing professional development and staying current with emerging technologies and industry trends.
• A minimum of 5 GCSEs in grades 9 to 5 (A* to C), including English and Maths What’s in it for you:
• Competitive discretionary annual bonus and salary review
• Generous pension scheme (we contribute 8%)
• Funded training and professional development
• Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts Accessibility We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here Not quite the right opportunity for you this time? For more about us and other Careers at BW, please click here Follow Barnett Waddingham on LinkedIn We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out
  
  

Nice-to-have skills

• Microsoft Office 365
• Azure
• ITIL
• Cheltenham, England
  
  

Work experience

• Desktop Support
• Systems Administrator
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Sign in to set job alerts for “Information Technology Support Technician” roles.

Stonehouse, England, United Kingdom 1 day ago

Brockworth, England, United Kingdom 1 week ago

Gloucester, England, United Kingdom 2 months ago

Ashchurch, England, United Kingdom 17 hours ago

Cheltenham, England, United Kingdom 7 hours ago

Worcestershire, England, United Kingdom 1 week ago

Evesham, England, United Kingdom 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.