IT Support Technician Apprentice – Level 3, Fully Funded

Kisimul Group; Swinderby, Lincoln; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Genuine Career Development

Fully Funded Qualifications

Blue Light Card

Refer a friend

Life Assurance 1x salary

Salary sacrifice pension scheme

Stream wage advances

Discounts from over 150 retailers

Health & Wellbeing support

Flexible Working Patterns

Cycle to Work Scheme

Free DBS Checks

Job summary

Kisimul Group Ltd is looking for a Junior IT Support Technician in Swinderby, Lincolnshire. You will support colleagues by setting up, maintaining and delivering IT equipment and services, while training through a Level 3 IT Apprenticeship.

Working 40 hours per week with a salary of £28,000, you will gain hands-on experience, mentoring, and progression toward a full IT Support Technician role within the group. This apprenticeship combines on-the-job training with formal studies.

Qualifications

• Minimum one year's practical IT experience through work, education, volunteering or personal projects.
• Basic knowledge of Windows, Microsoft 365 and IT hardware.
• Willingness to complete Level 3 IT Apprenticeship.

Responsibilities

• Provide support for IT incidents and service requests
• Assist with user account administration
• Configure, deploy and maintain IT equipment and peripherals
• Install approved software and applications
• Maintain IT asset records and Helpdesk tickets
• Assist with user onboarding, device deployment and office moves
• Support site visits, equipment deliveries and troubleshooting
• Follow IT policies, security standards and procedures
• Deliver professional and timely customer service
• Develop technical skills through shadowing and hands-on experience
• Complete the Level 3 IT Apprenticeship alongside the role

Skills

IT troubleshooting

Windows basics

Microsoft 365 basics

Customer service

Communication skills

Attention to detail

Willingness to learn

Education

Level 3 IT Apprenticeship

Tools

Helpdesk ticketing system

Active Directory / Entra ID

Job description

Kisimul Group Ltd is looking for a Junior IT Support Technician in Swinderby, Lincolnshire. You will support colleagues by setting up, maintaining and delivering IT equipment and services, while training through a Level 3 IT Apprenticeship.

Working 40 hours per week with a salary of £28,000, you will gain hands-on experience, mentoring, and progression toward a full IT Support Technician role within the group. This apprenticeship combines on-the-job training with formal studies.