IT Support Apprentice (Level 3) - Start Your Tech Career

Kisimul Group Limited; Bracebridge; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Career development

Blue Light Card

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Life Assurance

Job summary

Kisimul Group Limited is seeking an IT Apprentice to provide first-line IT support across the organisation. You will assist with incident handling, device configuration, and software deployment while working toward a Level 3 IT Apprenticeship.

The role involves on-site duties, travel across sites, DBS checks, and a strong focus on customer service. You will gain hands-on experience, shadow senior staff, and progress toward a full IT Support Technician position.

Qualifications

• Minimum one year's practical IT experience through work, education, volunteering or personal projects.
• Basic knowledge of Windows, Microsoft 365 and IT hardware.
• Good communication, attention to detail, customer service and organisational skills.
• Willingness to complete a Level 3 IT Apprenticeship.
• Full UK driving licence and willingness to travel.
• Willingness to undertake an Enhanced DBS check.

Responsibilities

• Provide support for IT incidents and service requests
• Assist with user account administration
• Configure, deploy and maintain IT equipment and peripherals
• Install approved software and applications
• Maintain IT asset records and Helpdesk tickets
• Assist with user onboarding, device deployment and office moves
• Follow IT policies, security standards and procedures
• Deliver professional and timely customer service
• Develop technical skills through shadowing and hands-on experience
• Complete the Level 3 IT Apprenticeship alongside the role.

Skills

Windows OS

Microsoft 365

IT troubleshooting

Customer service

Team player

Education

Level 3 IT Apprenticeship

Tools

Active Directory

Entra ID

Helpdesk software

Job description

Kisimul Group Limited is seeking an IT Apprentice to provide first-line IT support across the organisation. You will assist with incident handling, device configuration, and software deployment while working toward a Level 3 IT Apprenticeship.

The role involves on-site duties, travel across sites, DBS checks, and a strong focus on customer service. You will gain hands-on experience, shadow senior staff, and progress toward a full IT Support Technician position.