IT Support Technician Apprentice (Level 3)

Kisimul Group; Swinderby; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Career development

Fully funded qualifications

Blue Light Card

Refer a friend bonus

Life Assurance

Pension scheme

Online GP & wellbeing support

Flexible working patterns

Cycle to work

Free DBS checks

Job summary

Kisimul Group is seeking a Junior IT Support Technician (Level 3 Apprenticeship) in Swinderby, Lincolnshire. This role provides IT support to colleagues, helping with setup, maintenance and delivery of IT equipment and services while you complete the Level 3 IT Apprenticeship.

You will gain hands-on experience through on-the-job training, mentoring and shadowing, and you will progress toward a full IT Support Technician position within the group.

Qualifications

• Genuine interest in IT and technology.
• Minimum one year's practical IT experience through work, education, volunteering or personal projects.
• Ability to demonstrate hands-on IT skills and troubleshooting experience.
• Basic knowledge of Windows, Microsoft 365 and IT hardware.
• Good communication, attention to detail, customer service and organisational skills.
• Proactive, reliable and able to follow procedures.
• Team player with a commitment to learning.
• Willingness to complete a Level 3 IT Apprenticeship.
• Full UK driving licence and willingness to travel.
• Willingness to undertake an Enhanced DBS check.

Responsibilities

• Provide support for IT incidents and service requests.
• Assist with user account administration.
• Configure, deploy and maintain IT equipment and peripherals.
• Install approved software and applications.
• Maintain IT asset records and Helpdesk tickets.
• Assist with user onboarding, device deployment and office moves.
• Support site visits, equipment deliveries and troubleshooting.
• Follow IT policies, security standards and procedures.
• Deliver professional and timely customer service.
• Develop technical skills through shadowing and hands-on experience.
• Complete the Level 3 IT Apprenticeship alongside the role, applying learning to day-to-day activities and professional development.

Skills

Interest in IT

Troubleshooting

Windows basics

Microsoft 365 basics

Communication skills

Attention to detail

Team player

Willingness to travel

Education

Level 3 IT Apprenticeship

Job description

Kisimul Group is seeking a Junior IT Support Technician (Level 3 Apprenticeship) in Swinderby, Lincolnshire. This role provides IT support to colleagues, helping with setup, maintenance and delivery of IT equipment and services while you complete the Level 3 IT Apprenticeship.

You will gain hands-on experience through on-the-job training, mentoring and shadowing, and you will progress toward a full IT Support Technician position within the group.