IT Support Technician

Kisimul Group Limited; Bracebridge; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Career development

Blue Light Card

Refer a friend

Life Assurance

Job summary

Kisimul Group Limited is seeking an IT Apprentice to provide first-line IT support across the organisation. You will assist with incident handling, device configuration, and software deployment while working toward a Level 3 IT Apprenticeship.

The role involves on-site duties, travel across sites, DBS checks, and a strong focus on customer service. You will gain hands-on experience, shadow senior staff, and progress toward a full IT Support Technician position.

Qualifications

• Minimum one year's practical IT experience through work, education, volunteering or personal projects.
• Basic knowledge of Windows, Microsoft 365 and IT hardware.
• Good communication, attention to detail, customer service and organisational skills.
• Willingness to complete a Level 3 IT Apprenticeship.
• Full UK driving licence and willingness to travel.
• Willingness to undertake an Enhanced DBS check.

Responsibilities

• Provide support for IT incidents and service requests
• Assist with user account administration
• Configure, deploy and maintain IT equipment and peripherals
• Install approved software and applications
• Maintain IT asset records and Helpdesk tickets
• Assist with user onboarding, device deployment and office moves
• Follow IT policies, security standards and procedures
• Deliver professional and timely customer service
• Develop technical skills through shadowing and hands-on experience
• Complete the Level 3 IT Apprenticeship alongside the role.

Skills

Windows OS

Microsoft 365

IT troubleshooting

Customer service

Team player

Education

Level 3 IT Apprenticeship

Tools

Active Directory

Entra ID

Helpdesk software

Job description

To provide IT support to colleagues across the Kisimul Group, assisting with the setup, maintenance and delivery of IT equipment and services. The role will build technical knowledge and practical experience through a Level 3 IT Apprenticeship, on-the-job training, and mentoring, supporting users with routine IT requests while progressing toward a full IT Support Technician position.,

• Provide support for IT incidents and service requests
• Assist with user account administration Configure, deploy and maintain IT equipment and peripherals
• Install approved software and applications
• Maintain IT asset records and Helpdesk tickets
• Assist with user onboarding, device deployment and office moves
• Support site visits, equipment deliveries and troubleshooting
• Follow IT policies, security standards and procedures
• Deliver professional and timely customer service
• Develop technical skills through shadowing and hands-on experience
• Complete the Level 3 IT Apprenticeship alongside the role, applying learning to day-to-day activities and professional development
  
• Genuine interest in IT and technology
• Minimum one year's practical IT experience through work, education, volunteering or personal projects
• Ability to demonstrate hands‑on IT skills and troubleshooting experience
• Basic knowledge of Windows, Microsoft 365 and IT hardware
• Good communication, attention to detail, customer service and organisational skills
• Proactive, reliable and able to follow procedures
• Team player with a commitment to learning
• Willingness to complete a Level 3 IT Apprenticeship
• Full UK driving licence and willingness to travel
• Willingness to undertake an Enhanced DBS check

Desirable

• Previous experience in a customer-facing or support role
• Experience building, configuring or troubleshooting PCs, laptops or mobile devices
• Familiarity with Microsoft 365, Active Directory or Entra ID
• Experience using a helpdesk or ticketing system
• Knowledge of computer hardware, networking fundamentals or cyber security principles
• Completion of, or progress towards, an IT-related qualification
• Awareness of ITIL principles and customer service best practices
  
• Genuine Career Development: Opportunities with transparent pay grades (find out more here - Kisimul | Autism, Learning Disability, Residential Care) Fully Funded Qualifications
• Blue Light Card: Which gives you access to discounts in over 15,000 venues UK wide
• Refer a friend: Earn up to £500 for every successful hire.
• Financial Benefits: Life Assurance of 1x your annual basic salary. Access to salary sacrifice pension scheme, withdraw a percentage of your wages as you earn them before payday with Stream. Access to Discounts from over 150 retailers.
• Health & Wellbeing: From access to an online GP, confidential telephone counselling, dedicated internal wellbeing support and an Employee Assistance Programme that truly makes a difference.
• Flexible Working Patterns: We recognise that not everyone celebrates the same occasions, so colleagues have the option to work on bank holidays and take the time off at another point that's more meaningful to them.
• Cycle to Work Scheme: Salary-deducted bikes to save money.
• Free DBS Checks: We cover the cost so you can start worry-free.

About Kisimul Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning disabilities, global development delay and associated challenging behaviour. We are proud to be awarded an outstanding company to work for as voted in our most recent companies employee survey Kisimul is dedicated to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment.