IT Support Apprentice (Level 3) - Start Your Tech Career

Kisimul Group Limited; Swinderby; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Career development: transparent pay/成长

Fully Funded Qualifications

Blue Light Card discounts

Refer a friend bonus

Health & Wellbeing support

Flexible working patterns

Cycle to Work

Free DBS Checks

Job summary

Kisimul Group Ltd is hiring a Junior IT Support Technician on a Level 3 Apprenticeship in Swinderby, Lincolnshire. The role supports colleagues with IT requests, helps deploy and maintain equipment, and builds skills through on‑the‑job training and mentoring toward a full IT Support Technician position.

You'll gain hands-on experience, complete the Level 3 IT Apprenticeship, and contribute to IT incidents, user access, hardware deployment and site moves while following security policies and

Qualifications

• At least 1 year of practical IT experience across work, education or projects.
• Basic knowledge of Windows OS, Microsoft 365 and IT hardware.
• Good communication, detail-oriented, and customer-service focused.
• Willingness to complete Level 3 IT Apprenticeship and travel as needed with driving licence.

Responsibilities

• Provide support for IT incidents and service requests
• Assist with user account administration
• Configure, deploy and maintain IT equipment and peripherals
• Install approved software and applications
• Maintain IT asset records and Helpdesk tickets
• Assist with user onboarding, device deployment and office moves
• Support site visits, equipment deliveries and troubleshooting
• Follow IT policies, security standards and procedures
• Deliver professional and timely customer service
• Develop technical skills through shadowing and hands-on experience
• Complete the Level 3 IT Apprenticeship alongside the role

Skills

Genuine interest in IT

IT troubleshooting

Windows basics

Microsoft 365

IT hardware

Communication skills

Customer service

Team player

Education

Level 3 IT Apprenticeship

Tools

Ticketing system

Active Directory

Job description

Kisimul Group Ltd is hiring a Junior IT Support Technician on a Level 3 Apprenticeship in Swinderby, Lincolnshire. The role supports colleagues with IT requests, helps deploy and maintain equipment, and builds skills through on‑the‑job training and mentoring toward a full IT Support Technician position.

You'll gain hands-on experience, complete the Level 3 IT Apprenticeship, and contribute to IT incidents, user access, hardware deployment and site moves while following security policies and