IT Support Apprentice (Level 3) – Start Your Tech Career

Kisimul; Lincoln; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Fully Funded Qualifications

Blue Light Card

Refer a friend: £500 incentive

Life Assurance

Health & Wellbeing programme

Flexible working patterns

Cycle to Work Scheme

Free DBS Checks

Job summary

Kisimul Group is seeking a Junior IT Support Technician to join our Swinderby-based team. You will support colleagues across the group, helping with setup, maintenance and delivery of IT equipment and services while you complete a Level 3 IT Apprenticeship.

You will gain on-the-job training, mentoring, and hands-on experience, progressing toward a full IT Support Technician role. The role offers a structured development path and exposure to a wide range of IT challenges within our care-focused

Qualifications

• Minimum one year's practical IT experience through work, education, volunteering or personal projects.
• Basic knowledge of Windows, Microsoft 365 and IT hardware.
• Willingness to complete a Level 3 IT Apprenticeship.
• Good communication, attention to detail and customer service.

Responsibilities

• Provide support for IT incidents and service requests.
• Assist with user account administration.
• Configure, deploy and maintain IT equipment and peripherals.
• Install approved software and applications.
• Maintain IT asset records and Helpdesk tickets.
• Assist with user onboarding, device deployment and office moves.
• Support site visits, equipment deliveries and troubleshooting.
• Follow IT policies, security standards and procedures.
• Deliver professional and timely customer service.
• Develop technical skills through shadowing and hands-on experience.
• Complete the Level 3 IT Apprenticeship alongside the role, applying learning to day-to-day activities and professional development.

Skills

Genuine interest in IT

Customer service

Team player

Willingness to learn

Education

Level 3 IT Apprenticeship

Tools

Helpdesk system

Ticketing system

Job description

Kisimul Group is seeking a Junior IT Support Technician to join our Swinderby-based team. You will support colleagues across the group, helping with setup, maintenance and delivery of IT equipment and services while you complete a Level 3 IT Apprenticeship.

You will gain on-the-job training, mentoring, and hands-on experience, progressing toward a full IT Support Technician role. The role offers a structured development path and exposure to a wide range of IT challenges within our care-focused