Junior IT Support Technician (Level 3 Apprenticeship)

Kisimul; Lincoln; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Fully Funded Qualifications

Blue Light Card

Refer a friend: £500 incentive

Life Assurance

Health & Wellbeing programme

Flexible working patterns

Cycle to Work Scheme

Free DBS Checks

Job summary

Kisimul Group is seeking a Junior IT Support Technician to join our Swinderby-based team. You will support colleagues across the group, helping with setup, maintenance and delivery of IT equipment and services while you complete a Level 3 IT Apprenticeship.

You will gain on-the-job training, mentoring, and hands-on experience, progressing toward a full IT Support Technician role. The role offers a structured development path and exposure to a wide range of IT challenges within our care-focused

Qualifications

• Minimum one year's practical IT experience through work, education, volunteering or personal projects.
• Basic knowledge of Windows, Microsoft 365 and IT hardware.
• Willingness to complete a Level 3 IT Apprenticeship.
• Good communication, attention to detail and customer service.

Responsibilities

• Provide support for IT incidents and service requests.
• Assist with user account administration.
• Configure, deploy and maintain IT equipment and peripherals.
• Install approved software and applications.
• Maintain IT asset records and Helpdesk tickets.
• Assist with user onboarding, device deployment and office moves.
• Support site visits, equipment deliveries and troubleshooting.
• Follow IT policies, security standards and procedures.
• Deliver professional and timely customer service.
• Develop technical skills through shadowing and hands-on experience.
• Complete the Level 3 IT Apprenticeship alongside the role, applying learning to day-to-day activities and professional development.

Skills

Genuine interest in IT

Customer service

Team player

Willingness to learn

Education

Level 3 IT Apprenticeship

Tools

Helpdesk system

Ticketing system

Job description

Junior IT Support Technician (Level 3 Apprenticeship)

Location: Swinderby, Lincolnshire

Salary: £28,000

Hours: 40 Hours Per Week

The Role

To provide IT support to colleagues across the Kisimul Group, assisting with the setup, maintenance and delivery of IT equipment and services. The role will build technical knowledge and practical experience through a Level 3 IT Apprenticeship, on-the-job training, and mentoring, supporting users with routine IT requests while progressing toward a full IT Support Technician position.

Key Responsibilities

• Provide support for IT incidents and service requests
• Assist with user account administration
• Configure, deploy and maintain IT equipment and peripherals
• Install approved software and applications
• Maintain IT asset records and Helpdesk tickets
• Assist with user onboarding, device deployment and office moves
• Support site visits, equipment deliveries and troubleshooting
• Follow IT policies, security standards and procedures
• Deliver professional and timely customer service
• Develop technical skills through shadowing and hands-on experience
• Complete the Level 3 IT Apprenticeship alongside the role, applying learning to day-to-day activities and professional development

What We’re Looking For

• Genuine interest in IT and technology
• Minimum one year's practical IT experience through work, education, volunteering or personal projects
• Ability to demonstrate hands-on IT skills and troubleshooting experience
• Basic knowledge of Windows, Microsoft 365 and IT hardware
• Good communication, attention to detail, customer service and organisational skills
• Proactive, reliable and able to follow procedures
• Team player with a commitment to learning
• Willingness to complete a Level 3 IT Apprenticeship
• Full UK driving licence and willingness to travelWillingness to undertake an Enhanced DBS check

Desirable

• Previous experience in a customer-facing or support role
• Experience building, configuring or troubleshooting PCs, laptops or mobile devices
• Familiarity with Microsoft 365, Active Directory or Entra ID
• Experience using a helpdesk or ticketing system
• Knowledge of computer hardware, networking fundamentals or cyber security principles
• Completion of, or progress towards, an IT-related qualification
• Awareness of ITIL principles and customer service best practices

Benefits

• Genuine Career Development: Opportunities with transparent pay grades (find out morehere - Kisimul | Autism, Learning Disability, Residential Care)
• Fully Funded Qualifications
• Blue Light Card: Which gives you access to discounts in over 15,000 venues UK wide
• Refer a friend: Earn up to £500 for every successful hire.
• Financial Benefits: Life Assurance of 1x your annual basic salary. Access to salary sacrifice pension scheme, withdraw a percentage of your wages as you earn them before payday with Stream. Access to Discounts from over 150 retailers.
• Health & Wellbeing: From access to an online GP, confidential telephone counselling, dedicated internal wellbeing support and an Employee Assistance Programme that truly makes a difference.
• Flexible Working Patterns: We recognise that not everyone celebrates the same occasions, so colleagues have the option to work on bank holidays and take the time off at another point that’s more meaningful to them.
• Cycle to Work Scheme: Salary-deducted bikes to save money.
• Free DBS Checks: We cover the cost so you can start worry-free.

About Kisimul

Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning disabilities, global development delay and associated challenging behaviour.

We are proud to be awarded an outstanding company to work for as voted in our most recent companies employee survey.

Kisimul is dedicated to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment.

At Kisimul, we’re committed to creating a workplace that celebrates and welcomes diversity in all its forms. We believe that varied perspectives make us stronger and more innovative.

All roles are subject to an enhanced DBS check.