IT Support Apprentice

Back TO Work; York and North Yorkshire; On-site; GBP 12,000 - 18,000; Full time

Job summary

Back TO Work in York is seeking an IT Support Apprentice to deliver first-line support for client issues via phone, helpdesk portal and email. You will work closely with the Implementation Team and Client Services to ensure smooth transitions from project to BAU, providing a high level of service to existing clients.

The role requires strong communication, self-motivation and the ability to meet deadlines in a client-facing environment. Training and development opportunities are offered.

Qualifications

• Independent skills.
• Team work skills.
• Organisational skills.
• Good written and oral communication skills.
• Self-Motivated.

Responsibilities

• Provide first-line responses to client issues via phone, helpdesk portal and email.
• Liaise with Implementation Team and Client Services to ensure smooth transition from project to BAU.
• Report to Client Services Manager.
• Investigate and resolve client support issues in a timely, thorough manner.
• Maintain strong communication with clients and meet deadlines in a client-facing role.

Skills

Independent

Teamwork

Organisational skills

Written and oral communication

Self-Motivated

Job description

A top software and web support company in York requires someone who is passionate about all things technology!

The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email. The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project

KEY DUTIES

• The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email
• The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients
• The IT Support Analyst will report directly to the Client Services Manager
• The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner
• As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines

CANDIDATE REQUIREMENTS

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated