IT Support Technician (2nd Line)

The Ned; London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Join The Ned as an IT Support Technician (2nd Line) and be part of a dynamic team ensuring seamless technology experiences. You will provide essential support for hardware and software, assist staff and guests, and maintain IT infrastructure in a vibrant hospitality environment. Enjoy a competitive salary, excellent benefits, and opportunities for career progression in a company committed to diversity and inclusion.

Benefits

Complimentary meals in team restaurant

Exciting learning and development programmes

Exclusive rates for staying and eating

Wellbeing and health benefits

Birthday off after a year of service

Paid volunteer day

Regular social events

Employee assistance programme

Reward and recognition initiatives

Qualifications

• 2–5 years of IT support experience in a fast-paced environment, ideally in hospitality.
• Experience with Windows Server 2019, Active Directory, Microsoft Office 365.
• Excellent communication and customer service skills.

Responsibilities

• Provide 2nd line support for hardware, software, and network issues.
• Assist guests and staff with IT-related queries.
• Monitor and maintain IT infrastructure and security.

Skills

Customer Service

Problem Solving

Communication

Tools

Windows Server 2019

Active Directory

Microsoft Office 365

Okta SSO

Opera PMS

Micros/Symphony

Job description

Our IT team is the backbone of our operations, ensuring seamless technology experiences for both guests and staff. From maintaining critical infrastructure to supporting day-to-day tech needs, we keep The Ned connected, secure, and running smoothly.

Do you want to join one of the best places to work in hospitality?

What’s the role?

IT Support Technician (2nd Line)

About the Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

Reporting into the IT Manager you will:

• Provide 2nd line support for hardware, software, and network issues across the hotel
• Assist guests, members, and staff with IT-related queries and ensure excellent service
• Monitor and maintain IT infrastructure, including user access and system security
• Support the rollout of new technologies and ensure compliance with The Ned’s IT standards
• Maintain accurate documentation, backups, and inventory of IT assets
• Provide out-of-hours support when required and take ownership of IT tasks in the absence of the Head of IT

What The Ned can give you:

• Salary of up to £34,000 per year dependant on experience
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role:

• 2–5 years of IT support experience in a fast-paced environment, ideally in hospitality
• Experience with some of the systems we use, including: Windows Server 2019 / Windows 10/11, Active Directory, Microsoft Office suite / 365, Okta SSO
• Familiarity with hotel systems such as Opera PMS, Micros/Symphony, or IPTV is a plus
• Excellent communication and customer service skills with a proactive, problem-solving mindset
• A commitment to maintaining high standards of security, documentation, and IT best practices

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must have the right to work in the UK to be considered for this role.

Apply today and join us as IT Support Technician

#lovethened