IT Support Technician (London)

Global Facility Solutions; London; On-site; GBP 32,000; Full time

Job summary

A leading company in the IT sector is seeking an IT Support Technician to join their team. This role involves providing essential support to internal staff, managing IT incidents, and ensuring efficient operations. The ideal candidate will have a proactive approach and excellent communication skills, with opportunities for career progression in a supportive environment.

Benefits

33 days annual leave

Generous Pension Scheme

Discretionary company sick pay

Employee Assistance Programme

Qualifications

• Experience supporting multiple stakeholders in a dynamic organization.
• Knowledge to update spreadsheets and report trends.

Responsibilities

• Provide direct support to internal staff and respond to logged incidents.
• Ensure all new employees are inducted to the required level of excellence.
• Maintain office IT and audio-visual equipment.

Skills

Communication

IT Security

Operational Support

Job description

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Job Introduction

IT Support Technician

Full time Permanent

Salary - £31,914

Office based a minimum of 3 days each week (working from home options for additional days are subject to Line Manager agreement)

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, delivers free treatment services across multiple regions in Great Britain, and raises awareness about gambling harms through a variety of prevention-based programmes.

The Role

This role is an excellent opportunity for someone who is looking to progress their career in IT, having a good knowledge of a working Helpdesk already. At GamCare we are recruiting an IT Support Technician which is an ideal for someone with a keen interest in modern technologies and is a confident communicator with an excellent deskside manor. The ideal candidate will have a can-do attitude and enjoy working collaboratively as a part of a small, established support team.

The IT Support Technician is a pivotal role where you will be providing direct support to internal staff while responding to all logged incidents and requests. On-the-job training for internal processes will be provided by GamCares IT Operations Manager

About You

As the successful candidate youll work as part of a team, you need to proactively complete tasks and small projects, gather information, respond to all technical queries, work with internal and external stakeholders, use initiative to take action and make decisions within your agreed limits of responsibility, identify and implement improvements to respond to the changing demands of GamCare.

With demonstrable experience of supporting multiple stakeholders in a dynamic organisation you will continue to hone your skills in operational support and administration. You will have the knowledge to update spreadsheets, populate reports plus collate and report trends to your team and the wider userbase.

Key Responsibilities

• Working with the IT Operations Manager to ensure regular/weekly checks are completed relating to: IT Security; Starters, Movers & Leavers; Software Licenses; Hardware Stock Levels
• To ensure all new GamCare employees are inducted (IT) to the required level of excellence, and each employee has all the physical tools and relevant data access they require to complete their roles to a high standard, from day one.
• To assist with projects large and small as relates to hardware, software, and telephony services.
• Upkeep of office IT and audio-visual equipment, including regular testing and maintenance, where required.
• Input and upkeep of the GamCare IT Service Catalogue and knowledge base, documenting of all processes and tasks.
• Ensuring the minimum downtime of systems by supporting the enforcement of supplier service-level agreements (SLAs) and speed of response appropriate to the degree of priority/urgency.
• Day to day liaison between GamCare staff and third-party IT service providers.
• Supporting IT risk management and threat assessment.
• Reporting current trends of incoming IT incidents.
  
  

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme 24-hour support
  
  

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesnt discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who dont have the right to work in the UK need not apply.

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact and the team will be happy to help.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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