IT Support Technician (2nd Line) - London

TieTalent; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Technician to join their team in London. This role offers a dynamic hybrid working environment, where you will be responsible for providing second-line support, logging support calls, and assisting with system installations. The ideal candidate will have a solid background in IT support, particularly with Windows 10 and Office 365, and will thrive in a professional services setting. If you have a keen eye for detail and excellent time-management skills, this is a fantastic opportunity to advance your career in a reputable law firm.

Qualifications

• At least 3 years of experience in a similar role.
• Strong attention to detail and excellent time-management skills.

Responsibilities

• Logging support calls and documenting outcomes.
• Escalating and redirecting support requests as necessary.
• Assisting with installation and configuration of systems.

Skills

Windows 10

Office 365

IT Helpdesk processes

Attention to detail

Time management

Job description

IT Support Technician (2nd Line) - London

Join to apply for the IT Support Technician (2nd Line) - London role at TieTalent.

About

Dawn Ellmore Employment is delighted to assist a reputable London-based law firm in their search for an IT Support Technician (Second Line). This role offers a dynamic environment with hybrid working and a comprehensive benefits package.

Candidate Profile

The ideal candidate will have at least 3 years of experience in a similar role within a professional services environment. Experience with Windows 10, Office 365, and IT Helpdesk processes is essential. Strong attention to detail and excellent time-management skills are required.

The Role

1. Logging support calls and documenting outcomes.
2. Escalating and redirecting support requests as necessary.
3. Assisting with installation and configuration of systems.
4. Maintaining backup files.

This is a fantastic opportunity. Contact us now to learn more.

Additional Information

Location: London, England

Work experience: Systems Administrator

Languages: English

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet