2nd Line IT Technician

TN United Kingdom; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading managed service provider in the Education Sector is seeking a Second Line Technician to support one of their clients' schools in Harrow. This role involves providing specialist IT support, maintaining high-quality learning environments, and managing hardware and software setups. The ideal candidate will have relevant qualifications and experience in IT support, with opportunities for career development and advancement within the company.

Benefits

25 days holiday

Company pension scheme

Sage benefits

Exceptional career development opportunities

Microsoft/Apple training

Qualifications

• 2-3 years experience in an IT Helpdesk or IT Support environment.
• Experience in the education sector is desirable.
• Driving license as site is hard to access using public transport.

Responsibilities

• Provide Specialist IT support to maintain high quality learning facilities.
• Set-up and check hardware and software for normal operation.
• Build and configure networked PCs and perform maintenance on user accounts.

Skills

Technical troubleshooting

Problem management

Active Directory

Microsoft 365 administration

Wired and wireless networks

Education

GCSE Grade 5 or above in Maths and English

A Level, BTEC, NVQ or T-Level in a relevant subject

Industry qualification (Microsoft, Cisco, etc.)

Job description

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Second Line Technician needed to cover one of our clients Schools in the Harrow area.

Benefits:25 days holiday, company pension scheme, sage benefits

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

We are a leading managed service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client sites.

If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team.

Your responsibilities will include:

• Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
• Set-up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion.
• Follow standard practices to run network monitoring reports or utilities.
• Update asset lists of equivalent records for hardware and software on site.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Carry out checks on the systems as guided.
• Potential to be assigned to project teams during the school holidays.

Requirements:

• GCSE Grade 5 or above in Maths and English.
• A Level, BTEC, NVQ or T-Level in a relevant subject.
• Industry qualification within the IT sector - Microsoft, Cisco, Aruba, Apple is preferred.
• 2-3 years experience in an IT Helpdesk or IT Support environment.
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Experience in the education sector is desirable, but not essential.
• Technical troubleshooting and problem management skills.
• Driving license as site is hard to access using public transport.

We can offer you:

• An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
• Exceptional career development and advancement opportunities including Microsoft/Apple training.
• Opportunities to gain experience in high level IT projects.
• The potential to progress to the senior levels of our management team.

If you are interested in this role and would like to find out more, we would love to hear from you