IT Support Technician (1st/2nd Line) – Parking & Gym

Resource Recruitment; Ringwood; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

Pension

On-site gym

Free parking

Job summary

Resource Recruitment is seeking an IT Support Technician in Ringwood, Hampshire. The role covers 1st and 2nd line support, system monitoring, and user administration, with 37.5 hours per week, Monday to Friday.

Salary up to £32,000 per annum depending on experience. Benefits include pension, on-site gym and free parking. You will contribute to maintaining IT services and supporting staff across the business.

Qualifications

• Proven working experience providing IT Support
• Experienced in providing 1st & 2nd Line support
• Excellent knowledge of Microsoft Windows desktop
• Experience in MS Office 365 administration.
• Knowledge of Active Directory, Group Policy Management and Implementations.
• Well-organised, detail-oriented, and ability to multi-task
• Ability to ensure a high level of service and quality is maintained

Responsibilities

• Providing 1st & 2nd line support and advice across the business, logging all issues
• Troubleshooting issues by analysing root causes and evaluating options.
• Performing routine monitoring of systems and software.
• Perform routine administration for new employees and leavers.
• Assist in maintaining, administering and developing the IT in line with business needs.
• Responsible for maintaining the company website / social media
• Accessing and analysing data from their reporting systems i.e. vehicle trackers, CCTV etc

Skills

IT Support

1st & 2nd Line support

Windows desktop

Office 365 administration

Active Directory

Group Policy

Multitasking

Service delivery

Tools

None

Job description

Resource Recruitment is seeking an IT Support Technician in Ringwood, Hampshire. The role covers 1st and 2nd line support, system monitoring, and user administration, with 37.5 hours per week, Monday to Friday.

Salary up to £32,000 per annum depending on experience. Benefits include pension, on-site gym and free parking. You will contribute to maintaining IT services and supporting staff across the business.