2nd Line IT Support Engineer | Hybrid & Profit Share

Trusted Technology Partnership; Ringwood; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Profit Share

Pension Scheme

Private Medical Insurance

Hybrid Working

Birthday leave

Job summary

Trusted Technology Partnership in Ringwood, Hampshire, is seeking a 2nd Line Support Technician to be the first point of contact for escalations and to perform routine maintenance on customer infrastructure. You will support the 1st Line team and progress incidents and requests with a strong focus on customer service.

The role offers hybrid home working after probation, 37.5 hours per week, and a salary of £26,000–£30,000 DOE plus profit share and benefits.

Qualifications

• At least 2 years’ experience in a 2nd Line role.
• Good knowledge of IT troubleshooting and problem solving.
• Experience in IT customer service environment.
• Ability to take responsibility for workload.
• Be helpful and approachable.
• Excellent time management.
• Good communicator.
• Working knowledge of ITIL.
• Experience using Microsoft services.

Responsibilities

• Receive escalations from 1st Line.
• Perform routine maintenance checks and updates.
• Support the 1st Line team and share knowledge.
• Progress and close incidents and requests.
• Liaise with internal and external customers.
• On the job training for systems, hardware and software (e.g., SCCM, Windows 11, firewalls).

Skills

IT troubleshooting

Customer service

Time management

Communication

ITIL

Microsoft services

Problem solving

Tools

SCCM

Windows 11

SonicWall

Fortinet

Defender Endpoint

Microsoft Learn

Job description

Trusted Technology Partnership in Ringwood, Hampshire, is seeking a 2nd Line Support Technician to be the first point of contact for escalations and to perform routine maintenance on customer infrastructure. You will support the 1st Line team and progress incidents and requests with a strong focus on customer service.

The role offers hybrid home working after probation, 37.5 hours per week, and a salary of £26,000–£30,000 DOE plus profit share and benefits.