Administrator (Compliance Damp and Mould)

Cottsway; Witney; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Pension scheme with employer match

Holiday entitlement 25–28 days + bank

Flexible working policy

Gym and swimming memberships

Job summary

Cottsway Housing Association Limited in Witney is currently recruiting a Damp and Mould Compliance Administrator to join our busy Compliance team on a full-time, permanent basis. You will help manage damp and mould cases, handle correspondence, make calls, and update records with care and accuracy.

The role requires good IT skills, a friendly professional phone manner, and clear written communication. A DBS check is part of our pre-employment process.

Job description

About Us

Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire.

We own and manage over 6,000 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 13,000 customers.

We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme.

We are proud to:

• Reinvest our profits every year, not only to create more homes, but also to ensure our existing customer’s homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work.
• Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed.
• Be active in and bring social value to our local communities.

Working for us

Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities.

We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide.

Based in the market town of Witney, we:

• Offer competitive salaries and a range of benefits.
• Support agile working.
• Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme.
• Value people from a wide range of backgrounds and experience – whether you are an experienced housing professional or simply have an interest in working in our sector.

About the role

We are currently recruiting for a Damp and Mould Compliance Administrator on a full-time, permanent basis to provide support to our busy Compliance team.

The main purpose of this role is to support the Compliance Team with the administration of damp and mould cases, including sending correspondence, making telephone calls, updating records, and carrying out checks to ensure remedial works have been completed.

This role will suit someone with strong computer skills, friendly and professional phone manner, and excellent written communication skills.

To be successful in this role, you will have previous experience in customer service, housing administration or a busy office environment. You will be well organised, able to manage multiple tasks and a confident communicator.

A DBS check will be required for the successful applicant as part of our pre-employment checks.

In return, we provide:

• A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
• Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
• A flexible working policy to support agile working.
• A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.