IT Support Technician

Trusted Technology Partnership; St. Ives; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading IT support provider is seeking a motivated individual for an IT Support role in St. Ives, UK. This full-time role involves taking calls from customers and resolving their IT issues. Candidates should have a strong enthusiasm for IT and exceptional customer service skills. The position offers ongoing training, a profit share, and hybrid working arrangements. Join a friendly team in a positive company culture with opportunities for progression.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Private Medical Insurance

Pension Scheme

Qualifications

• Ability to troubleshoot and resolve IT issues.
• Strong communication skills to keep customers informed.
• Willingness to learn and develop skills in IT support.

Responsibilities

• Take calls from customers and help resolve IT issues.
• Be the first point of contact for customer inquiries.
• Use remote support tools to address and solve technical problems.

Skills

Enthusiasm for IT

Problem-solving

Customer service

Job description

Location

Ringwood, Hampshire, Hybrid Home Working

Salary

£25,077 + Profit Share + Benefits

Hours

37.5 hours per week; Full-Time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package

• Ongoing training and support
• Role-specific training via Microsoft Learn
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

Additional Paid Leave (dependent on Company Performance)

Company sick pay policy

Trusted Technology Partnership

Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage our colleagues to progress, including into other teams and departments.

Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.