IT Support Technician

Xpert Recruitment Solutions Limited; Stafford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Company pension scheme

Company sick pay scheme

Workplace mental health initiative

Social events throughout the year

Office shut-down between Christmas and

Job summary

Xpert Recruitment Solutions Limited in Stone is seeking an IT Support Technician to be the go-to person for IT across office and field teams. This hands-on role keeps devices and systems running, resolves issues, and improves processes.

The role is full-time, on-site, with a salary from £27,500 plus annual bonus and benefits. You will be the first point of contact for IT queries and will help maintain security and device management.

Qualifications

• Experience in an IT/ICT support environment.
• Comfortable working with computer systems, mobile devices and general technology.
• Practical and solutions-focused; you enjoy solving problems.
• Organised; can juggle queries, equipment and projects.
• Excellent communicator; able to explain technical issues clearly.
• Commercially aware; looks for efficiencies and cost reductions.
• Adaptable; priorities can change.
• Proactive; takes ownership rather than waiting to be asked.
• Curious; keeps learning as technology evolves.
• Doesn’t need to know everything, but knows how to find the answer.

Responsibilities

• Provide first-line IT support to office and field staff.
• Take ownership from start to finish; escalate when required.
• Diagnose and resolve hardware and software issues.
• Manage IT equipment inventory.
• Prepare devices for new starters and configure access.
• Manage returns, resets and reallocation of equipment.
• Build relationships with external IT partners to ensure resolution.
• Support IT security and data protection requirements (GDPR/Cyber Essentials).
• Coordinate Cyber Essentials accreditation processes.
• Research and recommend new technology to improve efficiency and productivity.
• Order, recycle and replace IT equipment; seek cost savings.
• Keep the comms room safe, tidy and well-organised.
• Look for bigger-picture improvements in technology and processes.

Skills

IT support experience

Troubleshooting

Communication

Organisation

Proactive

Curiosity

Adaptable

Job description

IT Support Technician
Full time On - site Monday - Friday 8.30am - 5pm
Stone
From £27,500 + annual bonus and benefits
More than just fixing IT problems

Are you the person everyone comes to when their laptop decides it no longer wants to cooperate?

We're looking for an IT Support Technician to join a growing business and become the go-to person for all things IT across both office and field-based teams.

This is a hands-on, varied role where you'll be responsible for keeping our people equipped, our technology running smoothly and our IT processes moving in the right direction.

You'll be the first point of contact for day-to-day IT queries, troubleshooting hardware, software and system issues, while working alongside our external IT partners when something needs a little more specialist attention.

But this isn't simply a ticket-closing role. We want someone who will take ownership, spot opportunities and make things better.

The Role

• Providing first-line IT support to office and field-based colleagues.
• Taking ownership of IT issues from start to finish, escalating to external IT partners when required.
• Diagnosing and resolving hardware and software issues, including basic repairs, upgrades and configuration.
• Managing our IT equipment inventory and making sure colleagues have the technology they need to do their jobs effectively.
• Preparing laptops, iPads and other devices for new starters, including software installation and access configuration.
• Managing the return, reset and reallocation of equipment when colleagues leave.
• Building a strong relationship with our external IT partners and making sure issues are properly followed through to resolution.
• Supporting IT security and data protection requirements, including GDPR and Cyber Essentials.
• Coordinating the annual Cyber Essentials and Cyber Essentials Plus accreditation process.
• Researching and recommending new technology, software and solutions that could improve efficiency and productivity.
• Managing the ordering, recycling and replacement of IT equipment, always looking for sensible ways to improve efficiency and control costs.
• Keeping our comms room safe, organised and tidy.
• Looking at the bigger picture and suggesting ways technology and processes could work better for the business.

The Person

You don't need to know absolutely everything about IT - but you do need to know how to find the answer.

We're looking for someone with experience in an IT/ICT support environment who is comfortable working with computer systems, mobile devices and general technology.

You'll also be:

• Practical and solutions-focused - you enjoy getting to the bottom of a problem rather than passing it on.
• Organised - you'll be juggling different queries, equipment and projects, so keeping on top of things is essential.
• A great communicator - able to explain technical issues clearly to people with different levels of technical knowledge.
• Commercially aware - you naturally look for efficiencies, improvements and ways to reduce unnecessary cost or risk.
• Adaptable - priorities can change, and you're happy to roll with them.
• Proactive - you don't just wait for something to break; you look for ways to make things better.
• Curious - technology doesn't stand still, and neither should your knowledge.

Most importantly, we're looking for someone who is approachable, dependable and genuinely enjoys helping people.

Why apply?

Salary from £27,500 per annum, dependent on experience, plus eligibility for an annual company performance-based bonus.

You’ll also receive:

• 25 days' annual leave + bank holidays
• Company pension scheme
• Company sick pay scheme
• Workplace mental health initiative
• Social events throughout the year
• Company office shut-down between Christmas and New Year

If you're looking for an IT support role where you can solve problems, take ownership and actually have an impact on how a business uses technology, we'd love to hear from you.