IT Support Technician

Artemis Gold Inc.; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading gold development company seeks an IT Support Specialist to provide technical support and manage systems across multiple locations. Responsibilities include troubleshooting, user training, and system maintenance. Ideal candidates will have experience in diverse user environments and strong technical knowledge in IT. Certifications like CompTIA A+ are favored.

Benefits

Paid Time Off

RRSP Matching

Extended Health, Dental & Vision Care

Disability Insurance

Life Insurance

Employee Assistance Program

Cognitive Behavioural Therapy Programs

Qualifications

• Minimum 2 years in IT support role.
• Strong in Windows OS and hardware troubleshooting.
• Proven experience with Microsoft 365 and networking basics.

Responsibilities

• Provide technical support via tickets, phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Set up and manage secure access to systems using Azure.

Skills

Windows OS

Computer Hardware Troubleshooting

Microsoft 365

Networking Basics

Cybersecurity Essentials

Customer Service

Education

Diploma or Degree in IT/Computer Science

Tools

Ticketing Systems

Desktop Support Tools

Job description

Overview

Artemis Gold is a well-financed, growth-oriented gold development company with a strong financial capacity aimed at creating shareholder value through the identification, acquisition, and development of gold properties in mining-friendly jurisdictions. The Company's current focus is the Blackwater Mine in central British Columbia approximately 160km southwest of Prince George and 450km northeast of Vancouver. The first gold and silver pour at Blackwater was achieved in January 2025 and commercial production was declared on May 1, 2025. Artemis Gold trades on the TSX-V under the symbol ARTG. For more information visit www.artemisgoldinc.com.

Location: Vanderhoof or Prince George Office

Schedule: Monday to Friday

Responsibilities

• Technical Support Provide fast, friendly support to users via tickets, phone, email, or in-person across four BC locations.• Troubleshooting Fix hardware, software, and network issues, identifying root causes to prevent repeats.• Access Management Set up and manage secure access to apps, networks, and systems using Azure and Active Directory.• System Setup Install and configure computers, software, and devices, keeping them updated and secure.• User Training Teach staff basic tech skills and create simple guides for self-help.• Team Collaboration Work with IT crew to improve processes and user experience.• Maintenance Check and maintain systems to avoid problems, suggesting upgrades when needed.• Inventory Track IT hardware and software, including licenses and lifecycles.• Issue Escalation Pass tough problems to senior IT staff with clear details.• Documentation Update the IT Knowledgebase and internal records with solutions and configs.• Projects Help with IT projects like upgrades or deployments.• Travel Visit offices and mine sites for on-site support, following safety rules.• On-Call Join the on-call rotation for after-hours emergencies, keeping users informed.

Qualifications

Experience:

- Minimum 2 years in an IT support role, ideally supporting diverse user environments.

Technical Knowledge:- Strong expertise in Windows OS and computer hardware troubleshooting.- Proven experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook, MS Office).- Solid understanding of networking basics (VPN, firewalls, IP, DHCP, DNS).- Familiarity with cybersecurity essentials (virus/malware mitigation, authentication, data protection).

Support Skills:- Hands-on experience with ticketing systems, desktop support tools, and common software applications.- Ability to independently troubleshoot and resolve technical issues, especially remotely.

Communication:

- Excellent customer service and listening skills to explain solutions clearly to nontechnical staff.

Personal Qualities:

- Confidence, patience, and diplomacy under pressure; ability to prioritize and multitask effectively.

Teamwork:

- Proven ability to collaborate with IT peers and other departments to solve complex problems.

Education:

- Diploma or degree in IT, Computer Science, or a related field (or equivalent experience).

Certifications (Preferred):

- CompTIA A+, ITIL Foundation, Microsoft (e.g., MS-900), or Cisco (e.g., CCNA).

Bonus:

-Familiarity with cloud tools

Benefits

• Paid Time Off
• RRSP Matching
• Extended Health, Dental & Vision Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Cognitive Behavioural Therapy Programs

We are an equal opportunity employer committed to equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, or any other basis protected by law. We strongly encourage applications from Indigenous Peoples. Members of Indigenous communities should clearly identify their status on their resume.