IT Support Technician

Xaar PLC; Huntingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Xaar PLC is seeking an IT Support Technician to provide comprehensive support across the business. You will assist with IT infrastructures, manage service requests, and ensure smooth IT operations. Ideal candidates will possess strong problem-solving skills and experience with various IT tools and systems, along with a proactive mindset.

Qualifications

• Experience with PC hardware and Windows environments.
• Strong customer service ethos and logical approach to troubleshooting.
• Full UK Driving License required.

Responsibilities

• Respond to Service Requests and Incidents on the IT Helpdesk.
• Install and configure hardware/software for users.
• Provide first line support and IT training materials.

Skills

Customer Service

Problem Solving

Organisation

Communication

Tools

MS Office

Windows 11

Active Directory

Job description

This is an onsite role with a requirement to travel to our offices Cambridge.

Level: IC2

Department: IT

Inkjet Innovator. Trusted Partner. Sustainable Future. Xaar is here to create a world where you can print anything you can imagine.

Xaar has defined 5 values which are vital to our business; each represents an area of essential importance to us. Their existence is intended to guide difficult decisions and shape behaviour.

Creative – we push the boundaries of what’s possible

Collaborative – everyone is a partner; we help each other freely and willingly

Innovative – we always strive to constantly improve

Integrity – we deliver on our promises

Passion – we care about our technology, our products, our partners and each other

Purpose of Role:

The IT Support Technician has responsibility for providing support to colleagues across the
business in person, over the phone or online. The assistance provided can range from servicing
requests for IT software or hardware through to resolving technical issues and maintaining Xaar’s
software and computer equipment.
This role will also support the IT Infrastructure Engineers to deliver IT projects.

Reporting Relationships:
IT Services Team Leader

Key Accountabilities:
• Responding to Service Requests and Incidents logged on the IT Helpdesk system
• Undertaking initial triage and first line support
• Ordering supplies, maintaining IT stock and dealing with hardware and software vendors
• Processing starters and leavers, including delivering IT inductions to new starters
• Installing and configuring hardware and software
• Setting up user accounts for colleagues and maintaining security group memberships
• Creating IT training materials and documenting IT hardware and software

Key challenges:
• Ability to work in a fast paced, diverse IT environment
• Communicate clearly and confidently with colleagues at all levels of the company
• Willingness and enthusiasm for continual learning and self-development
• Providing a professional service to colleagues
• Willing to work flexibly, in varying locations and participate in the on-call support rota

Person Specification:
• Motivated, enthusiastic self-starter
• Excellent organisation skills, able to manage workload and priorities with minimal supervision
• Knowledge of IT hardware and software and willingness to learn
• Logical, structured approach to analysis and problem solving
• Strong customer service ethos
• Full UK Driving License

Experience of:
• PC hardware, Windows11, Windows 10 & Windows 7
• PC maintenance (including hardware and software) and Printer Maintenance
• MS Office suite including Outlook. Word, Excel, Access, PowerPoint
• Supporting Microsoft Office and Office 365
• Supporting Networked Desktops and Laptops
• Active Directory user, computer, and group administration
• Troubleshooting network connectivity

Submit your CV and a cover letter to [e-mail] stating how you meet the requirements of the vacancy and why you are interested in applying for the position.