IT Support Technician

Newcastle United; Newcastle upon Tyne; On-site; GBP 23,000 - 32,000; Full time

Job summary

Newcastle United is seeking an IT Support Technician to join our IT Service Delivery Team in Newcastle upon Tyne. You will provide first and second line IT support across our sites, helping users via phone, email and in person, ensuring excellent service and timely resolution.

You will log and resolve helpdesk tickets, support PCs, printers, Office apps and Active Directory, and coordinate with third-party suppliers as needed. A rota for matchday support is included.

Qualifications

• NVQ/Level 3 IT qualification or equivalent.
• Strong knowledge of Microsoft desktop operating systems and Microsoft Office.
• Experience with Active Directory and PC hardware.
• Good networking fundamentals and basic printer support.

Responsibilities

• Provide first and second line IT support across sites via phone, email, and in person.
• Log, troubleshoot and resolve helpdesk tickets; escalate per SLA.
• Support PCs, printers, Microsoft applications, Active Directory and local networks.
• Liaise with third-party suppliers as needed; participate in matchday support on a rota basis.
• Produce reports and complete routine system administration tasks.

Skills

Communication

Customer service

Teamwork

Willingness to learn

Education

NVQ/Level 3 IT qualification

Tools

Windows OS

Microsoft Office

Active Directory

PC hardware

Networking fundamentals

Job description

IT Support Technician

Permanent | Newcastle upon Tyne

Competitive Salary

About the role

We are looking for an IT Support Technician to join our IT Service Delivery Team. You will provide first and second line IT support across our sites, assisting users via telephone, email and in person, ensuring excellent customer service and efficient resolution of technical issues.

What you’ll do

• Provide first line support for hardware, software and systems issues. * Log, troubleshoot and resolve helpdesk tickets.
• Escalate and monitor issues in line with SLA requirements. * Support PCs, printers, Microsoft applications, Active Directory and local networks.
• Liaise with third-party suppliers where required. * Participate in matchday support on a rota basis.
• Produce reports and complete routine system administration tasks.

What we’re looking for

You will hold an NVQ/Level 3 IT qualification or equivalent and have strong knowledge of Microsoft desktop operating systems, Microsoft Office, Active Directory, PC hardware and networking fundamentals. We are looking for an organised team player with excellent communication skills, a strong customer service mindset and a willingness to learn.

The team

You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach.

United As One

We are committed to equality, diversity and inclusion and believe in equal opportunities for all.

Safeguarding

We are committed to providing a safe environment for everyone we engage with and place high value on safeguarding and welfare.