First & Second Line IT Support Technician – Helpdesk Pro

Newcastle United; Newcastle upon Tyne; On-site; GBP 23,000 - 32,000; Full time

Job summary

Newcastle United is seeking an IT Support Technician to join our IT Service Delivery Team in Newcastle upon Tyne. You will provide first and second line IT support across our sites, helping users via phone, email and in person, ensuring excellent service and timely resolution.

You will log and resolve helpdesk tickets, support PCs, printers, Office apps and Active Directory, and coordinate with third-party suppliers as needed. A rota for matchday support is included.

Qualifications

• NVQ/Level 3 IT qualification or equivalent.
• Strong knowledge of Microsoft desktop operating systems and Microsoft Office.
• Experience with Active Directory and PC hardware.
• Good networking fundamentals and basic printer support.

Responsibilities

• Provide first and second line IT support across sites via phone, email, and in person.
• Log, troubleshoot and resolve helpdesk tickets; escalate per SLA.
• Support PCs, printers, Microsoft applications, Active Directory and local networks.
• Liaise with third-party suppliers as needed; participate in matchday support on a rota basis.
• Produce reports and complete routine system administration tasks.

Skills

Communication

Customer service

Teamwork

Willingness to learn

Education

NVQ/Level 3 IT qualification

Tools

Windows OS

Microsoft Office

Active Directory

PC hardware

Networking fundamentals

Job description

Newcastle United is seeking an IT Support Technician to join our IT Service Delivery Team in Newcastle upon Tyne. You will provide first and second line IT support across our sites, helping users via phone, email and in person, ensuring excellent service and timely resolution.

You will log and resolve helpdesk tickets, support PCs, printers, Office apps and Active Directory, and coordinate with third-party suppliers as needed. A rota for matchday support is included.