IT support technician

Intouch Tech; Aldershot; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Salary £30k–£34k (up to £38k for MSP‑e

Company pension

Private medical insurance

Free on-site parking

Occasional work-from-home

Job summary

Intouch Tech is seeking an IT Support Technician to join a friendly service desk team in Aldershot. You will handle first and second line support across Microsoft 365, Windows, and cloud services, aiming to resolve issues on first contact. A UK driving licence is beneficial for occasional customer-site visits.

The role emphasizes clear communication with customers, thorough ticket logging, and proactive onboarding support while developing broader cyber security and tech skills.

Qualifications

• Experience in an IT support or service desk role.
• Comfortable troubleshooting everyday technical issues for business users.
• Excellent communication and documentation habits.
• A genuine interest in IT and technology.

Responsibilities

• Answer incoming support calls and tickets from business customers, aiming to resolve issues on first contact.
• Provide first and second line technical support across Microsoft 365, Windows, devices, networks and cloud services.
• Support day-to-day Microsoft 365 administration: users, mailboxes, passwords, MFA and general account queries.
• Troubleshoot common Outlook, Teams, OneDrive, SharePoint and Windows issues.
• Log, document and escalate tickets clearly and professionally.
• Assist with customer onboarding tasks as required.

Skills

Strong communication

Customer-facing

IT support experience

UK driving licence

Tools

Microsoft 365

Windows

Outlook

Teams

SharePoint

VPNs

Job description

About Intouch Tech

Intouch Tech provides managed IT support, cyber security, Microsoft 365 and business technology services to UK organisations. We work with businesses that need reliable technical support, clear communication and secure technology that helps them operate effectively.

We're looking for an IT Support Technician to join our service desk team. This is a hands-on, customer-facing role for someone who genuinely enjoys talking to people, is confident on the phone, and takes pride in resolving issues quickly, ideally on the first call.

The role

As an IT Support Technician, you'll be a key point of contact for our customers, handling first and second line support requests across Microsoft 365, Windows, cloud services and general IT queries. You'll aim to resolve issues at first point of contact wherever possible, escalating only when needed.

You'll also get involved in customer onboarding from time to time, and occasionally visit customer sites, so a full UK driving licence is beneficial.

Key responsibilities

• Answer incoming support calls and tickets from business customers, aiming to resolve issues on first contact.
• Provide first and second line technical support across Microsoft 365, Windows, devices, networks and cloud services.
• Support day-to-day Microsoft 365 administration: users, mailboxes, passwords, MFA and general account queries.
• Troubleshoot common Outlook, Teams, OneDrive, SharePoint and Windows issues.
• Log, document and escalate tickets clearly and professionally.
• Assist with customer onboarding tasks as required.
• Occasionally travel to customer sites to support on-site issues or projects.
• Communicate clearly and confidently with customers, keeping them updated and setting realistic expectations.
• Liaise with third-party vendors where required.

Essential skills and experience

• Strong communication skills: confident and friendly on the phone and face-to-face.
• A genuine interest in IT and technology.
• Some experience in an IT support or service desk role.
• Comfortable troubleshooting everyday technical issues for business users.
• Good attention to detail and documentation habits.
• Ability to manage multiple tickets and priorities calmly.
• A full UK driving licence for customer site visits.

Desirable skills

The following would be an advantage but are not essential:

• Experience working in an MSP (managed service provider) or MSSP environment.
• Familiarity with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID).
• Basic networking knowledge (Wi-Fi, routers, VPNs).
• Experience with customer onboarding.
• Any relevant IT certifications.

What we're looking for

We're looking for someone personable, reliable and genuinely interested in technology: someone who's happy answering the phone, enjoys helping people, and wants to build a career in IT.

Deep technical expertise isn't required from day one. We'll support your development across Microsoft 365, cyber security and beyond.

What we offer

• Salary of £30,000 to £34,000, depending on experience (up to £38,000 for strong MSP-experienced candidates).
• A supportive team environment with real scope to develop your skills.
• Exposure to Microsoft 365, cyber security, endpoint management and AI-related services.
• Company pension.
• Private medical insurance.
• Free on-site parking.
• Occasional flexibility to work from home when needed.

Schedule and location

Monday to Friday, office-based, in Aldershot, Hampshire (GU11 1TQ), with a possible future move to Farnborough.