IT Support Technician

Arden University; London; On-site; GBP 31,000 - 35,000; Full time

Job summary

Arden University is seeking an IT Support Technician to provide exceptional support to students and staff at the London Tower Hill campus. The role involves resolving technical issues, delivering training, and ensuring user satisfaction. Join a team dedicated to making higher education accessible to all, with generous benefits including 30 days holiday, a pension plan, and free courses for employees.

Benefits

30 days holiday plus bank holidays and Christmas closure

Generous pension plan with 7% contributions

Healthcare options

Free Arden courses for employees

Discounts for family and friends

Golden Ticket for gifting Arden education

Other benefits

Qualifications

• Minimum NVQ 2-3 or equivalent with relevant experience.
• Proficient in Microsoft operating systems and applications.

Responsibilities

• Provide local and remote support for technical issues.
• Deliver user training and enforce policies.

Skills

Communication

Problem Solving

Multitasking

Education

NVQ 2-3

City & Guilds

Tools

ITSM

Microsoft MCSA

Cisco CCNA

Job description

£31,000 - £34,800 (including 10% uplift for unsociable hours + London weighting of £4,000)

London - Tower Hill Study Centre

Hours - 12pm - 8:30pm (Tuesday - Friday), 9am - 2pm (Saturday)

Permanent / Full time (35 hours)

Click Here For Full Job Description

The Opportunity

At Arden University, we pride ourselves on being true innovators, disruptors, and pioneers. Our focus is to promote lifelong learning and ensure that everyone, everywhere can access higher education. We are currently recruiting an IT Support Technician to join our IT team, supporting all technology for students and staff at our London Tower Hill campus.

• Provide outstanding local and remote support to our London Tower Hill campus, taking ownership of first and second line issues and service requests for staff and students regarding all technical matters.
• Resolve issues with computer & AV hardware and software, managing support requests both in person and remotely.
• Deliver user training, promote best practices, and enforce policies to staff and students across all University Study Centres and offices.

About You

We would like to hear from applicants who have:

Essential

• Qualifications/Education: Minimum NVQ 2-3, City & Guilds, or equivalent, plus relevant experience.
• Skills/Training: Proficient in Microsoft operating systems and applications, capable of explaining technical solutions to all user levels, experienced with ITSM ticketing systems, able to multitask, and possess excellent communication and problem-solving skills.
• Experience: Assessing and responding to technical issues, providing excellent customer service, and creating user support documentation.

Desirable

• ITIL Qualifications, technical certifications (e.g., Microsoft MCSA, Cisco CCNA), experience with AV equipment, and experience in Higher Education.

Why Arden

Join Arden University and become part of a passionate team committed to removing barriers to learning. Our benefits include:

• 30 days holiday plus bank holidays and Christmas closure
• Generous pension plan with 7% contributions
• Healthcare options
• Free Arden courses for employees and discounts for family and friends
• Golden Ticket for gifting Arden education
• Other benefits

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness

We are expanding into new disciplines and locations. For the full job description, click here. To apply, click 'apply'.

Closing Date: Sunday, 1st September

We may close this vacancy early if sufficient applications are received.

Arden is an Equal Opportunity Employer committed to diversity and inclusion. We encourage applications from all backgrounds, even if you feel you are missing some skills or experience.