IT Support Technician

Fieldfisher; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Fieldfisher is seeking a proactive Local IT Support Technician to enhance their on-site IT support team in London. The selected candidate will be responsible for providing first-line IT support, assisting with technical issues, and ensuring the smooth running of office technology infrastructures. This full-time role includes a variety of responsibilities such as managing new starters and leavers and interacting closely with employees to resolve their IT issues effectively. The company offers a dynamic work environment and a comprehensive benefits package.

Benefits

Private medical insurance

Health cash plan

Dental insurance

Life assurance

Critical illness insurance

Matched pension contributions up to 7%

Holiday trading

Qualifications

• Proven background in IT deskside support.
• Ability to work effectively under pressure.
• Experience with mobile devices, laptops, PCs, and printers.

Responsibilities

• Provide on-site technical assistance.
• Track and document incidents in the ITSM.
• Offer meeting room support for video conferences.

Skills

Troubleshooting IT incidents

Excellent communication

Proactive attitude

Flexible approach

Job description

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We are seeking a proactive and customer-focused Local IT Support Technician to join our on-site team. In this key role, you will be the first point of contact for IT support, responsible for a range of tasks including managing starters and leavers, walk-up support, asset management, AV assistance, and tailored technical support. You will work closely with stakeholders and serve as the face of IT within the office.

This is a full-time, office-based position (Monday to Friday), operating on a rota basis: 8am–4pm, 9am–5pm, and 10am–6pm.

Responsibilities

• On-site technical assistance
• Be a local point of contact for the technical teams and provide remote hands as required.
• Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices.
• Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required.
• Proactively keep the colleagues you are supporting informed of any progress on their incident/service request.
• Responsible for the New Joiner/ Leaver/ Mover tasks
• Travel to offices to provide on-site support and provide remote hands as required.
• Track and document details of work performed including resolution steps in the ITSM.
• Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date.
• Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages.

Key Skills & Experience

• You will have a proven background in information technology deskside support and will possess the following skills and experience:
• Troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
• Highly proactive individual with the desire to own incidents through to resolution.
• Excellent communication skills, both written and oral.
• Flexible approach to work with the ability to work effectively under pressure.
• Encourages Co-Operative Working
• Ability to work in a fast-paced and dynamic environment.

Who are we looking for?

• We don't have a type. We believe our differences are our strengths; varied cultures, approaches and experiences can only benefit us.

What do we offer?

• You can be yourself: It takes everyone to make us who we are. We’re a culture of diverse perspectives, with each of us making unique contributions that make us better together.
• Beyond salary: We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits ¦ Fieldfisher.
• Come for the WOW views: Riverbank House is in the City, just next to London Bridge with stunning views of The Shard and Tower Bridge. It's a short walk from Monument/Bank.
• Nurturing your talent: Take a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely.
• Funnel your interests: You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives.

Inclusion is not exclusive:

If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated.

We will provide the equipment to allow you to shine at the interview and beyond. Just let us know what you need.

For accessibility information on our London office, visit: Accessing Fieldfisher London ¦ Fieldfisher ¦ Fieldfisher

What to do next:

• Click 'Apply Now', complete an online application and upload a CV.
• Successful applications will be invited to a 20–30-minute introductory call with a recruiter.
• Every role recruits differently. But we'll always let you know what to expect from the process, so you get no surprises.
• For hybrid opportunities, you'll be invited to visit our offices for a face-to-face meeting.
• We try to make sure the process takes around 2-3 weeks only, but we can't always promise that. We will work around everyone's availability. You can contact us at .

We recruit on a rolling basis. Your application may be reviewed before the application deadline. We accept applications until we have filled the role.