IT Support Technician

Widen the Net | B Corp™; Greater London; On-site; GBP 22,000 - 37,000; Full time

Job summary

Widen the Net | B Corp™ is seeking an IT Support Technician to assist end users in Central London. The role covers multi-OS environments and modern workspace tools, with a focus on incident resolution, documentation, and automation.

Initial 12-month full-time contract inside IR35, £200 per day, on-site near Liverpool Street, Monday–Friday, standard business hours. Candidates should have 2+ years in IT support and strong problem-solving skills.

Qualifications

• Minimum 2 years in IT support or helpdesk
• Experience with macOS and Windows OS troubleshooting
• Familiarity with JAMF MDM
• Experience with modern workspace tools (Google Workspace, Okta, Slack)
• Strong ticketing and documentation skills

Responsibilities

• Troubleshooting Mac OS, Windows OS, Linux OS, IT network, switches and routers, Active Directory, Group Policy, AV and video conferencing, storage and backups
• Support modern workspace technologies such as Okta, Slack, Google Workspace, JAMF and Airwatch
• Clearing tickets backlog, analysing issues and following up with end users, escaping technical issues, helping resolve problems and finding root cause within SLA
• Documentation
• Scripting using Bash or PowerShell and help build small automation tools

Skills

Troubleshooting

End user support

Documentation

Automation scripting

Tools

MacOS

Windows OS

Linux OS

JAMF MDM

Google Workspace

Okta

Slack

Job description

IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician / End User Support Technician

Our client is an AI powered customer experience software company based in London.

They are looking for an IT support technician to support the users based in Central London:

Responsibilities

• Troubleshooting Mac OS, Windows OS, Linux OS, IT network, switches and routers, Active Directory, Group Policy, AV and video conferencing, storage, backups


• Support modern workspace technologies such as Okta, Slack, Google Workspace, JAMF, Airwatch


• Clearing tickets backlog, analysing issues and following up with end users, escape technical issues, helping resolving problems and finding root cause within SLA;


• Documentations


• Scripting using Bash or Powershell or Bash and help build small automation tools

Requirements:

• -2 + years experience working as IT support/service desk;


• Working knowledge in troubleshooting Mac OS X/Mac/Apple technologies and Windows OS


• Experience in JAMF MDM is a big plus


• Experience in modern digital workspace technologies such Google Workspace, Okta, Slack is a big plus

Initially 12 months full time contract and very likely to renew afterwards, inside IR35 contract £200 per day. 5 days on site in central London near Liverpool Street (Mon-Fri standard business hours).