Desktop Support Analyst

Caspian One; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Caspian One is seeking an experienced Desktop Support Analyst in London for a 6-month on-site contract. You will provide hands-on IT support across Windows, Microsoft 365, Teams, and AV, supporting both office and remote users.

You will handle incidents, log and prioritize requests, and collaborate with Infrastructure teams to resolve issues while maintaining high service levels in a regulated environment. The role requires strong communication, problem-solving, and experience with security

Qualifications

• Minimum 2 years' experience in a Desktop Support or Service Desk role within a corporate environment.
• Strong knowledge of Windows 11 and Microsoft 365 technologies.
• Experience supporting Active Directory and Entra ID user administration.
• Good understanding of Exchange Online and Microsoft 365 administration.
• Experience supporting Microsoft Teams and meeting room technologies.
• Knowledge of mobile device support across iOS and Android.
• Familiarity with endpoint security technologies, MFA and device encryption.
• Basic PowerShell or scripting knowledge.
• Experience working in financial services, insurance or other regulated sectors.
• Degree in a technology-related discipline or equivalent commercial experience.

Responsibilities

• Provide first- and second-line IT support via ticketing systems, email, telephone and face-to-face interactions.
• Troubleshoot and resolve issues relating to desktop hardware, software, mobile devices and peripherals.
• Support Microsoft Teams, meeting room technology and audio-visual equipment.
• Log, categorise and prioritise incidents and service requests, ensuring timely resolution and communication.
• Escalate complex technical issues to specialist teams whilst maintaining ownership through to resolution.
• Support user account administration, access requests and permissions management.
• Configure, deploy and maintain laptops, desktops, mobile devices and associated technologies.
• Assist in maintaining IT documentation, knowledge articles and operational procedures.
• Work collaboratively with wider technology teams to identify root causes and implement solutions.
• Deliver a consistently high level of customer service to end users.

Skills

Windows 11

Microsoft 365

Active Directory

Entra ID

Exchange Online

Microsoft Teams

Mobile devices

MFA

Endpoint security

PowerShell

SCCM

Intune

Autopilot

Defender for Endpoint

Networking basics

Customer service

Stakeholder management

Documentation

Education

Bachelor's degree in technology or related field

Job description

6 Month Contract - London based (On-site, 5 Days Per Week)

We are looking for an experienced Desktop Support Analyst to join a fast-paced and professional technology team within a highly regulated environment. This is an excellent opportunity to provide hands-on IT support across a diverse technology landscape, supporting both office-based and remote users.

As the first point of contact for technical support, you will be responsible for troubleshooting hardware, software, desktop, mobile and collaboration technologies, ensuring users receive a high level of service. You'll work closely with Infrastructure and Engineering teams to resolve complex issues and contribute to the ongoing improvement of IT support processes.

Key Responsibilities

• Provide first- and second-line IT support via ticketing systems, email, telephone and face-to-face interactions.
• Troubleshoot and resolve issues relating to desktop hardware, software, mobile devices and peripherals.
• Support Microsoft Teams, meeting room technology and audio-visual equipment.
• Log, categorise and prioritise incidents and service requests, ensuring timely resolution and communication.
• Escalate complex technical issues to specialist teams whilst maintaining ownership through to resolution.
• Support user account administration, access requests and permissions management.
• Configure, deploy and maintain laptops, desktops, mobile devices and associated technologies.
• Assist in maintaining IT documentation, knowledge articles and operational procedures.
• Work collaboratively with wider technology teams to identify root causes and implement solutions.
• Deliver a consistently high level of customer service to end users.

Required Skills & Experience

• Minimum of 2 years' experience in a Desktop Support, IT Support or Service Desk role within a corporate environment.
• Strong knowledge of Windows 11 and Microsoft 365 technologies.
• Experience supporting Active Directory and Entra ID user administration.
• Good understanding of Exchange Online and Microsoft 365 administration.
• Experience supporting Microsoft Teams and meeting room technologies.
• Knowledge of mobile device support across iOS and Android platforms.
• Familiarity with endpoint security technologies, MFA and device encryption.
• Strong hardware troubleshooting skills covering laptops, desktops and peripherals.
• Basic networking knowledge.
• Excellent communication and stakeholder management skills.
• Strong problem-solving ability with a customer-focused approach.
• Experience with Microsoft Intune, Autopilot and/or SCCM.
• Exposure to Microsoft Defender for Endpoint.
• Basic PowerShell or scripting knowledge.
• Experience working within financial services, insurance or other regulated sectors.
• Degree in a technology-related discipline or equivalent commercial experience.

What's on Offer?

• Immediate contract opportunity with a well-established organisation.
• Exposure to modern Microsoft cloud and endpoint technologies.
• Collaborative technology environment with experienced infrastructure teams.
• Opportunity to work across a broad technical estate and develop specialist skills.