Information Technology Technician

Be-IT; Greater London; Presencial; GBP 20 000 - 33 000; Tempo integral

Resumo da oferta

Be-IT is seeking a customer-focused 1st Line IT Support Engineer to join a leading MSP, delivering on-site support to a well-established client in the City of London. You will be the first point of contact for IT issues, assisting users remotely and face-to-face.

Responsibilities include providing first-line support via Teams, email and in person; troubleshooting hardware, software and network issues; managing incidents through a ticketing system; and escalating complex problems as needed to

Qualificações

• Experience in Service Desk/Helpdesk/1st Line support.
• Strong troubleshooting and problem-solving skills.
• Experience with ticket management systems.
• Excellent communication and customer service skills.
• Ability to work onsite in an end-user facing environment.

Responsabilidades

• Providing first-line technical support via Teams, email and in person.
• Troubleshooting hardware, software and network-related issues.
• Managing incidents and requests through the ticketing system.
• Escalating more complex issues to specialist support teams.
• Installing, configuring and updating software.
• Setting up and administering user accounts and access permissions.
• Supporting users with new applications and technology adoption.
• Delivering a professional and customer-focused support experience.

Conhecimentos

Troubleshooting

Communication

Customer service

Onsite support

Ferramentas

Ticketing system

Descrição da oferta de emprego

We're looking for a customer-focused 1st Line IT Support Engineer to join a leading Managed Service Provider, providing onsite support to a well-established end client in the City of London.

This is an excellent opportunity for an IT support professional who enjoys working directly with users, resolving technical issues and delivering a high standard of service in a fast-paced environment.

The Role

You'll be the first point of contact for IT support queries, assisting users both remotely and face-to-face while ensuring issues are resolved quickly and effectively.

Key responsibilities include:

• Providing first-line technical support via Teams, email and in person.
• Troubleshooting hardware, software and network-related issues.
• Managing incidents and requests through the ticketing system.
• Escalating more complex issues to specialist support teams.
• Installing, configuring and updating software.
• Setting up and administering user accounts and access permissions.
• Supporting users with new applications and technology adoption.
• Delivering a professional and customer-focused support experience.

What We're Looking For

• Previous experience in a Service Desk, Helpdesk, Desktop Support or 1st Line Support role.
• Strong troubleshooting and problem-solving skills.
• Experience working with ticket management systems.
• Excellent communication and customer service skills.Ability to work effectively in an onsite, end-user-facing environment.
• Experience supporting Microsoft-based environments would be advantageous.

3 minutes from Bank Station and around 6 minutes from Liverpool Street Station

Duration: Initial 6 months

Rate: Up to £180 per day

IR35 Status: Inside IR35

Working Hours: Monday-Friday, 9:00am-5:30pm

If you're an IT Support Engineer available at short notice and looking for your next contract opportunity, we'd love to hear from you.