IT Support Technician

CDW UK; Gloucester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company car allowance

Structured training & development

Job summary

CDW UK is seeking a motivated IT Support Technician / Onsite Engineer to provide on-site IT support across police and secure customer locations. The role is primarily Worcester-based with regular travel to sites across Worcestershire, Warwickshire and Bristol, supported by a £400 per month car allowance.

You will handle desktop support, hardware maintenance and project assistance, with exposure to Windows 10/11, Windows Server, AD, DNS and DHCP.

Qualifications

• Experience in IT Support, Service Desk, Field Engineering or Desktop Support.
• Good understanding of Windows 10/11 and Windows Server environments.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide on-site IT support across police and secure locations.
• Support Windows 10/11 environments and active directory services (AD, DNS, DHCP).
• Perform break/fix maintenance and hardware replacements.
• Assist with office moves, equipment installations and workstation deployments.
• Maintain ticket updates and documentation.
• Support project work and multi-site coverage across the region.

Skills

Troubleshooting

Customer service

Communication

Driving licence

Willingness to travel

Tools

Windows 10/11

Windows Server

Active Directory

DNS

DHCP

Lenovo/HP/Dell hardware

Job description

Worcester (Primary Site) with travel across Worcestershire, Warwickshire, Bristol and surrounding areas

Working Pattern:

Worcester (3 days per week) with regular travel (2 days per week) to sites across Worcestershire, Warwickshire and Bristol to provide onsite IT support and project assistance.

£400 per month car allowance

Contract Type:

12 month FTC

UK Security Clearance (SC):

Required (sponsored by CDW, subject to successful clearance)

Due to the nature of the customer environment, successful candidates must be eligible to obtain and maintain SC (Security Check) and NPPV clearance. CDW will sponsor the clearance process for suitable candidates. Employment is subject to successfully obtaining the required security clearances.

About the Role

CDW is looking for a motivated and customer-focused IT Support Technician / Onsite Engineer to support a specialist policing environment.

This is an excellent opportunity for an IT professional looking to develop their career within a secure and technically diverse environment. The successful candidate will be primarily based in Worcester, while also supporting sites across Worcestershire, Warwickshire and Bristol. Candidates based in Cheltenham or Gloucester would be ideally located for the territory.

You’ll work closely with customers and colleagues, providing a mix of desktop support, hardware maintenance, project assistance and day-to-day operational support. Full training will be provided, including manufacturer accreditations and support in obtaining the required security clearances.

What You’ll Be Doing

• Providing on-site IT support across police and secure customer locations.
• Supporting Windows 10 and Windows 11 environments.
• Troubleshooting software and hardware issues.
• Performing break/fix maintenance and hardware replacements.
• Supporting Windows Server administration activities including Active Directory, DNS and DHCP.
• Assisting with office moves, equipment installations and workstation deployments.
• Carrying out system monitoring, antivirus checks and storage management tasks.
• Maintaining accurate ticket updates and documentation.
• Supporting project work and providing cover at customer sites across the region.
• Working independently while delivering excellent customer service.

What We’re Looking For:

• Previous experience in IT Support, Service Desk, Field Engineering or Desktop Support.
• Good understanding of:
• Windows 10/11
• Windows Server
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Full UK driving licence.
• Willingness to travel between customer sites.
• Ability to obtain Security Clearance (SC/NPPV).
• Located within a reasonable commute of Worcester, ideally within one hour.
• Experience working in a secure or public sector environment.
• Experience supporting Lenovo, HP or Dell hardware.
• Familiarity with Active Directory administration.
• Exposure to field engineering or multi-site support environments.

Training & Development

We invest heavily in our people and will provide:

• Full onboarding and role-specific training.
• Vendor certifications and exams across HP, Lenovo and Dell technologies.
• Security clearance sponsorship.
• Ongoing development opportunities within CDW's engineering community.

Why Join CDW?

• Join one of the UK's leading technology solutions providers.
• Work in a varied role supporting critical public sector technology services.
• Gain exposure to a wide range of technologies and customer environments.
• Receive structured training and career development opportunities.
• Company car allowance provided to support regional travel.

Please note: Employment is subject to successfully obtaining the required Security Clearance (SC/NPPV) and satisfactory background checks.