IT Support Technician

CDW UK; Cheltenham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company car allowance

Job summary

CDW UK is seeking a motivated IT Support Technician / Onsite Engineer to support a secure policing environment. The role is primarily Worcester-based with regular travel to Worcestershire, Warwickshire and Bristol, including occasional assignments from Cheltenham/Gloucester.

You will handle desktop support, hardware maintenance and project assistance, with full training and support in obtaining necessary security clearances. A company car allowance supports regional travel.

Qualifications

• Experience in IT support, service desk, field engineering, or desktop support.
• Strong Windows 10/11 and Windows Server knowledge.
• Excellent troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Full UK driving licence and willingness to travel between sites.
• Located within a reasonable commute of Worcester and eligible for SC/NPPV clearance.
• Experience with Lenovo/HP/Dell hardware; Active Directory familiarity.
• Experience in secure/public sector environments.

Responsibilities

• Provide on-site IT support across police and secure customer locations.
• Assist with Windows 10/11 and Windows Server tasks.
• Troubleshoot software and hardware issues.
• Perform break/fix maintenance and hardware replacements.
• Support AD, DNS, DHCP administration.
• Assist with office moves and workstation deployments.
• Maintain ticket updates and documentation.
• Support project work and regional coverage.
• Work independently while delivering excellent customer service.

Skills

IT Support Experience

Windows 10/11

Windows Server

Troubleshooting

Customer service

Driving licence

Willingness to travel

Security clearance eligibility

Active Directory

Tools

Lenovo hardware

HP hardware

Dell hardware

Active Directory

Job description

Worcester (Primary Site) with travel across Worcestershire, Warwickshire, Bristol and surrounding areas

Working Pattern

Worcester (3 days per week) with regular travel (2 days per week) to sites across Worcestershire, Warwickshire and Bristol to provide onsite IT support and project assistance.

Applicants based in Cheltenham or Gloucester are particularly encouraged to apply due to the geographical coverage of the region.

£400 per month car allowance

Contract Type

12 month FTC

UK Security Clearance (SC)

Required (sponsored by CDW, subject to successful clearance)

Due to the nature of the customer environment, successful candidates must be eligible to obtain and maintain SC (Security Check) and NPPV clearance. CDW will sponsor the clearance process for suitable candidates. Employment is subject to successfully obtaining the required security clearances.

About the Role

CDW is looking for a motivated and customer-focused IT Support Technician / Onsite Engineer to support a specialist policing environment.

This is an excellent opportunity for an IT professional looking to develop their career within a secure and technically diverse environment. The successful candidate will be primarily based in Worcester, while also supporting sites across Worcestershire, Warwickshire and Bristol. Candidates based in Cheltenham or Gloucester would be ideally located for the territory.

You’ll work closely with customers and colleagues, providing a mix of desktop support, hardware maintenance, project assistance and day-to-day operational support. Full training will be provided, including manufacturer accreditations and support in obtaining the required security clearances.

What You’ll Be Doing

• Providing on-site IT support across police and secure customer locations.
• Supporting Windows 10 and Windows 11 environments.
• Troubleshooting software and hardware issues.
• Performing break/fix maintenance and hardware replacements.
• Supporting Windows Server administration activities including Active Directory, DNS and DHCP.
• Assisting with office moves, equipment installations and workstation deployments.
• Carrying out system monitoring, antivirus checks and storage management tasks.
• Maintaining accurate ticket updates and documentation.
• Supporting project work and providing cover at customer sites across the region.
• Working independently while delivering excellent customer service.

What We’re Looking For

• Previous experience in IT Support, Service Desk, Field Engineering or Desktop Support.
• Good understanding of:
• Windows 10/11
• Windows Server
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Full UK driving licence.
• Willingness to travel between customer sites.
• Ability to obtain Security Clearance (SC/NPPV).
• Located within a reasonable commute of Worcester, ideally within one hour.
• Experience working in a secure or public sector environment.
• Experience supporting Lenovo, HP or Dell hardware.
• Familiarity with Active Directory administration.
• Exposure to field engineering or multi‑site support environments.

Training & Development

We invest heavily in our people and will provide:

• Full onboarding and role‑specific training.
• Vendor certifications and exams across HP, Lenovo and Dell technologies.
• Security clearance sponsorship.
• Ongoing development opportunities within CDW's engineering community.

Why Join CDW?

• Join one of the UK's leading technology solutions providers.
• Work in a varied role supporting critical public sector technology services.
• Gain exposure to a wide range of technologies and customer environments.
• Receive structured training and career development opportunities.
• Company car allowance provided to support regional travel.

Applicants based in Cheltenham or Gloucester are particularly encouraged to apply due to the geographical coverage of the region.

Please note

Employment is subject to successfully obtaining the required Security Clearance (SC/NPPV) and satisfactory background checks.