IT Support Technician

Proactive Appointments; Gillingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic opportunity for an IT Support Technician in Gillingham, Kent. This office-based role involves acting as the first point of contact for IT issues, supporting diverse systems, and contributing to special projects. The ideal candidate will have 2-3 years of experience, a passion for problem-solving, and a strong customer-first mindset.

Qualifications

• 2-3 years' experience in a similar IT support role.
• Positive, 'can-do' attitude.
• Confidence working independently and as part of a team.

Responsibilities

• First point of contact for IT issues.
• Support a range of hardware, software, and telecoms systems.
• Coordinate with third-party providers.

Skills

PC hardware and diagnostics

IP Networking

Windows Server

Active Directory

Windows 10/11

Microsoft Office

cyber security

problem-solving

communication

organisational skills

Education

GCSEs (or equivalent) including Maths and English

Tools

Service-Now

CX One phone system

Job description

Are you a proactive, hands-on IT professional with a passion for problem-solving and supporting users in a fast-paced environment? We're looking for an IT Support Technician to join our client in Gillingham, Kent.

This office-based role is ideal for someone who combines technical expertise with a customer-first mindset, thrives on variety, and wants to play a key part in keeping an expanding business running smoothly.

Role responsibilities:

• Acting as the first point of contact for IT issues, logging and resolving critical problems to minimise disruption to the business
• Supporting a range of hardware, software, and telecoms systems
• Coordinating with third-party providers, including fault logging and onsite engineer support
• Maintaining hardware installations and managing device setups and moves
• Keeping an eye on IT security risks and escalating potential threats
• Contributing to special IT projects and ad-hoc duties as needed
• Maintaining tidy, safe working environments in line with Health and Safety policies
• This is a broad and varied role, so we're looking for someone who's flexible, curious, and enjoys learning on the job.

Skills & Experience required:

• Solid understanding of PC hardware and diagnostics
• Knowledge of IP Networking, subnetting, VLANs, Routers & Switches
• Basic Windows Server and Active Directory experience
• Proficient in Windows 10/11, Microsoft Office, folder sharing, and computer imaging
• Familiarity with Service-Now or similar ticketing systems
• Experience with printer troubleshooting and CX One phone system
• Comfortable facilitating backups (eg, AS400 with tape library)
• Demonstrated interest in and understanding of cyber security
• Logical thinking, problem-solving ability, and sound decision-making under pressure
• Strong documentation, communication, and organisational skills

What You'll Bring:

• 2-3 years' experience in a similar IT support role
• A positive, "can-do" attitude and willingness to pitch in across multiple areas
• Confidence working independently and as part of a team
• GCSEs (or equivalent) including Maths and English - IT qualifications are a plus

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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