IT Support Technician:

Cherry Professional; East Midlands; On-site; GBP 27,000; Full time

Job summary

A leading company is seeking an IT Support Specialist in Nottingham to provide technical support for hardware, software, and network systems. The role involves troubleshooting, configuring systems, and ensuring minimal downtime for operations. Ideal candidates will have 1-3 years of experience and strong knowledge of IT infrastructure.

Qualifications

• 1-3 years of experience in IT support.
• Familiarity with IT infrastructure, networks, and security protocols.
• Experience with 1st and 2nd line support.

Responsibilities

• Provide first-line and second-line support for IT issues.
• Set up and configure computer systems, servers, printers, and mobile devices.
• Monitor and maintain local area networks and systems security.

Skills

Troubleshooting

Problem-solving

IT infrastructure

Networking

Security protocols

Windows

Microsoft 365

Job description

IT Support Specialist | Nottingham | Permanent | Salary £27,000

Cherry Professional is seeking an IT Support Specialist to provide technical support for hardware, software, and network systems. The role requires strong troubleshooting skills to resolve IT-related issues promptly, minimize downtime, and ensure continuous operation on the shop floor.

Responsibilities:

1. Provide first-line and second-line support for IT issues, including hardware, software, and networking problems for office and shopfloor staff.
2. Set up and configure computer systems, servers, printers, and mobile devices.
3. Monitor and maintain local area networks, Internet access, and systems security.
4. Assist with diagnosing and resolving network-related issues (LAN, WAN, Wi-Fi) in collaboration with the IT team.
5. Conduct regular maintenance of computer systems and IT equipment to ensure minimal downtime.
6. Support the implementation and maintenance of manufacturing-related software (EFACS).
7. Assist in software updates, patches, and system improvements for both office and shop floor systems.
8. Provide training and support to staff to enhance their ability to resolve routine IT issues independently.
9. Create, maintain, and publish relevant support documentation to assist users in resolving incidents and service requests efficiently, promoting self-sufficiency.

Ideal Candidate:

• 1-3 years of experience in IT support
• Familiarity with IT infrastructure, networks, and security protocols
• Experience with 1st and 2nd line support
• Strong knowledge of Windows, Microsoft 365, and standard office applications
• Excellent troubleshooting and problem-solving skills

Cherry Professional is recruiting on behalf of their client. Roles you may have applied for include: 1st Line Support Analyst | IT Support Technician | 2nd Line Support Engineer | IT Support Engineer.

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