IT Support Engineer

ECU Testing Ltd; Heanor; On-site; GBP 25,000 - 35,000; Full time

Job summary

ECU Testing Ltd is seeking an IT Support Engineer to join their team in Heanor. The role involves initial triage and 1st line support for IT issues, engaging directly with customers to resolve problems. This position offers excellent training opportunities and a chance to grow your skills in a supportive environment.

Benefits

32 days holiday per year

Fully air-conditioned office

Free onsite parking

Unlimited barista-quality coffee

Access to a fully equipped company gym

Birthday Gifts

Christmas party, fully paid

Annual team building days

Excellent in-house career development opportunities

Qualifications

• 2+ years experience as 1st line IT Support technician.
• Experience in supporting end users face to face.
• Good communicator with a strong customer service mindset.

Responsibilities

• 1st Line triage and response of all IT tickets.
• Maintaining current hardware and stock levels.
• Engage with setup, troubleshooting and maintenance of end user devices.

Skills

Windows Operating system

Microsoft 365

Active Directory

Networking

Hardware troubleshooting

Customer service mindset

Problem solving

Time management

Attention to detail

Multitasking

Job description

1 day ago Be among the first 25 applicants

An excellent opportunity has arisen for an IT Support Engineer to join us at ECU Testing LTD

About The Role

We are looking for a full time IT Support Engineer to join our small IT Team – You will primarily be responsible for Initial triage and 1st line fix for all support issues, processing all tickets and responding with appropriate action. Being hands on working directly with customers across the business to resolve IT issues. This is an excellent opportunity to make a positive impact to our internal and external customers and get hands on and grow your skills beyond the support desk.

About The Company

We are a market leader in automotive control unit remanufacturing, and we develop ECU (Electronic Control unit) remanufacturing solutions for Engine management, Transmission, Anti-lock braking, Electronic power steering, instrumentation and comfort control systems for the automotive aftermarket.

We are based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.

Main Responsibilities

• 1st Line triage and response of all IT tickets including solution of tickets where appropriate, escalating where necessary
• Maintaining current hardware and stock levels of all IT equipment to ensure smooth business operations
• Daily, Weekly, Monthly Routine check and fixes
• Engage with the setup, troubleshooting and maintenance of end user devices and peripherals (desktops, laptops, tablets, monitors, printers and other devices)
• Support in the maintenance & setup of network hardware, switches, & wireless access points.
• Take regular audits of IT equipment to ensure machines are kept up to date and within compliance
• Alongside the IT Manager, work on projects to plan and implement IT changes and upgrades
• Other activities reasonably required by the business to complete the role
  
  

Benefits

• Full on the job training, constantly, throughout you career here at ECU Testing ltd.
• 32 days holiday per year, inclusive of bank holidays.
• Fully air-conditioned office.
• Free onsite parking
• Unlimited barista-quality coffee
• Recreation facilities (Full VR driving/gaming simulator)
• Free takeaway meal every Friday.
• Access to a fully equipped company gym.
• Birthday Gifts.
• Christmas party, fully paid for by the Managing director.
• Annual team building days.
• Excellent in-house career development opportunities
  
  

Key Skills And Requirements

• 2+ years experience as 1st line IT Support technician supporting a business from triage through to problem solve
• Experience in supporting end users face to face to resolve issues
• Technical skills in the following areas
• Windows Operating system
• Microsoft 365
• Active Directory
• Networking
• Hardware troubleshooting
• Good communicator with a strong customer service mindset
• Problem solving skills
• A keen eye for detail
• Ability to work in a fast-paced environment
• Proactive with strong time management skills
• Multitasker and have a methodical approach to the task at hand
• The ability to communicate effectively IT issues with non-technical staff
  

Schedule: Monday – Friday: 09:00 – 17:30 (During induction) 08:00 – 16:30 (after induction period)

If you are interested in this position, please apply online today.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Automotive

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