IT Support Engineer

TN United Kingdom; Matlock; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing Managed Service Provider in Matlock is seeking an experienced IT Support Engineer. The successful candidate will provide expert IT support, manage client relationships, and contribute to IT projects. This role offers a competitive salary and opportunities for career development in a collaborative environment.

Benefits

Competitive salary and benefits package

Collaborative work environment

Career development opportunities

Access to cutting-edge technology

Qualifications

• Previous experience in an MSP environment is essential.
• Strong technical knowledge across multiple platforms and technologies.
• Excellent communication and customer satisfaction focus.

Responsibilities

• Provide high-quality IT support and troubleshoot hardware/software issues.
• Monitor and maintain client networks proactively.
• Manage client relationships and assist in IT projects.

Skills

Problem-solving

Client relationship management

Technical knowledge of Windows

Technical knowledge of MacOS

Technical knowledge of iOS

Technical knowledge of Android

Networking

Cloud technologies

Cybersecurity

Communication

Tools

Remote Monitoring and Management (RMM) tools

Professional Services Automation (PSA) systems

Job description

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About the Role:

An exciting opportunity has arisen for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure.

Key Responsibilities:

• Provide high-quality IT support, troubleshooting hardware and software issues.
• Monitor and maintain client networks and systems to proactively address potential issues.
• Collaborate with clients to understand their business needs and recommend suitable IT solutions.
• Manage and maintain strong client relationships, acting as a trusted IT advisor.
• Assist in IT projects, including system migrations, upgrades, and implementations.
• Ensure timely resolution of IT support requests and document all interactions effectively.
• Stay informed about the latest technologies and industry best practices.
• Contribute to a positive team environment through knowledge sharing and mentorship.

What We're Looking For:

• Essential: Previous experience working in an MSP environment.
• Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity.
• Experience with Remote Monitoring and Management (RMM) tools and Professional Services Automation (PSA) systems.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• A proactive approach to professional growth and development.

What's on Offer:

• Competitive salary (£25,000 - £30,000) and benefits package.
• A collaborative and supportive work environment.
• Opportunities for career development and progression.
• Access to cutting-edge technology and training resources.
• The chance to make a real impact within a growing MSP.