IT Support Technician

TN United Kingdom; Mansfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support professional to join their dynamic team. This role offers a fantastic opportunity for an IT graduate or experienced individual to provide essential support to over 800 users across multiple offices. You'll engage in a variety of tasks, from troubleshooting and user training to hardware maintenance and project support. With a flexible work-from-home option, this position allows for a balanced work-life dynamic while contributing to a supportive and collaborative environment. If you're passionate about IT and eager to grow your career, this opportunity is perfect for you.

Qualifications

• Good people skills and confidence in assisting users.
• Organized and accurate in handling data and software.

Responsibilities

• Provide front-line IT desktop support remotely or in-person.
• Support user training for new starters and user administration tasks.
• Assist with departmental administration and IT projects.

Skills

IT Support

Communication Skills

Troubleshooting

Windows 10

Microsoft Office 365

User Administration

Education

IT Graduate

Tools

Active Directory

Exchange

Spreadsheets

Asset Databases

Job description

Social network you want to login/join with:

PKF-Francis Clark Chartered accountants & business advisers

Location:

Mansfield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d8c45277103c

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

In a nutshell

You'll help provide IT support to our 800+ users, across our 9 offices, within a busy professional environment. This role is ideal for an IT graduate looking to start their career or an experienced individual looking to progress.

The IT department is tasked with supporting, maintaining and developing the firm’s IT provision across the whole of PKF Francis Clark LLP.

The role will see you based at our Exeter office 4 days per week, with an option to work from home 1 day per week.

What you'll be doing day to day

You'll never have the same day twice as this role has a variety of tasks, including:

• Providing front-line IT desktop support remotely or in-person
• Supporting and helping to deliver user training for new starters
• Helping with user administration (e.g., setting up new users in Active Directory and Exchange)
• Helping with the building and maintaining of end user hardware
• Carrying out general departmental administration, including handling purchasing, licensing, and resource management using spreadsheets and asset databases
• Supporting IT projects and roll-outs

About you

To be successful in this role, you will:

• Have good people skills, be confident, and always willing to help
• Have excellent communication skills, including a good phone manner and a clear writing style
• Be organized and accurate when dealing with data and software

In addition, you will have knowledge, experience, and skills such as:

• A broad-based knowledge and interest across all aspects of IT, including Windows 10 Operating System and Microsoft Office 365 products
• Good troubleshooting skills
• An awareness and appreciation of the importance of security and confidentiality within a professional services environment

Experience, qualifications, or a keen interest in any of the following would also be advantageous;