IT Support Technician (Derbyshire)

Usedtrucksfrsaleusa.com; Belper CP; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Derbyshire is seeking an IT Support Technician for a permanent position. The role involves managing IT service requests and resolving incidents to 2nd line level, with opportunities for professional development and a competitive salary package. Ideal candidates will have experience with Office 365, Windows, and a full UK driving license.

Benefits

25 days Holiday (+ BHs)

Pension

Life Assurance

BUPA Medical/Dental

Training & Professional Development

Qualifications

• Experience diagnosing and resolving IT incidents to 2nd line level.
• Full UK Driving Licence and own vehicle preferred.

Responsibilities

• Manage IT service requests from end-users and resolve IT incidents.
• Set up end-user hardware using imaging and automated Device Management systems.
• Support IT projects including software/hardware upgrades and rollouts.

Skills

Diagnosing IT incidents

Resolving IT incidents to 2nd line level

Using IT Service Desk logging systems

Remote Support Tools

Tools

Office 365

Windows

Active Directory

TCP/IP

Networking

Job description

IT Support Technician

Derbyshire

Permanent

to £30,000 (DOE)

IT Support Technician needed for a permanent position in Derbyshire around 10 miles north of Derby.

A superb opportunity for an IT Support Technician with experience of diagnosing + resolving IT incidents to 2nd line level.

A chance to join an established and growing business with a proven track record in their industry. Start ideally June/July 2025.

Key experience + responsibilities will include:

• Managing IT service requests from end-users + resolving IT incidents to 2nd line level.
• Setting up end-user hardware using imaging and automated Device Management systems.
• Using IT Service Desk logging systems + Remote Support Tools.
• Escalating more complex issues to 3rd Line IT Support teams and external 3rd party providers.
• Supporting IT projects including software / hardware upgrades + rollouts.
• Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).
• Full UK Driving Licence and own vehicle preferred.
• Benefits: Salary to £30k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical/Dental + Training & Professional Development + More!