IT Support Technician

ClearCourse; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + your birthday off

Private medical insurance (Bupa)

Cash plan for everyday health costs

Life assurance – 4x your base salary

Group income protection – 75% of salary for long-term illness

Enhanced parental leave and family wellbeing support

Employee discounts and perks through Perkbox

Bike to Work scheme

Training budgets and reimbursement for qualifications

Job summary

Join a dynamic team as an IT Support Technician at a leading company in Cardiff, where you'll provide essential technical support and help manage IT systems. This role is perfect for those early in their IT career, offering opportunities to develop hands-on skills in a collaborative environment. Enjoy a supportive culture with benefits like private medical insurance, generous leave, and professional development opportunities.

Qualifications

• Strong interest in IT and good working knowledge of hardware and software systems.
• Ideally 1 year of experience in technical support and/or customer service.
• Willingness to learn on the job.

Responsibilities

• Provide first-line support to customers via email and telephone.
• Administer Office 365 licences and user accounts.
• Track and analyse recurring issues to improve support outcomes.

Skills

Problem-solving

Communication

Customer-focused mindset

Time management

Team collaboration

Education

IT-related qualification

Tools

Microsoft Excel

Office 365

Job description

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Kick-Start Your IT Career in a Fast-Moving Tech Environment

Are you early in your IT career and looking for an exciting opportunity to develop hands-on technical skills? Are you passionate about problem-solving and delivering excellent support to customers?

Computers For Flooring, part of the ClearCourse Group, is looking for a proactive and motivated IT Support Technician to join our growing team in Cardiff. This is your chance to work in a dynamic, customer-focused environment where every day brings something new. You'll support a range of IT systems, including our specialist in-house software, and be a key part of a team delivering fast, friendly, and effective technical support.

What You’ll Be Doing:

1. Provide first-line support to customers via email and telephone, troubleshooting issues efficiently and effectively
2. Train new users and deliver online demonstrations of our in-house software systems
3. Manage support inbox queries, filing completed tickets and ensuring prompt responses
4. Administer Office 365 licences, user accounts, and software deployments
5. Remotely connect to customer systems to diagnose and resolve technical problems
6. Use Microsoft Excel for data formatting and importing into databases
7. Handle virtual machine (VM) support, onboarding of customer environments, and pipeline management
8. Assist with the testing and rollout of new software updates
9. Track and analyse recurring issues to improve long-term support outcomes

What We’re Looking For:

1. A strong interest in IT and good working knowledge of both hardware and software systems
2. Awareness of current IT trends and a willingness to learn on the job
3. A customer-focused mindset with excellent communication skills
4. Ability to prioritise tasks and manage time effectively
5. A collaborative team player who thrives in a dynamic environment
6. IT-related qualification (preferred but not essential)
7. Ideally 1 year of experience in technical support and/or customer service

Why Join Computers For Flooring (Part of ClearCourse)?

We’re part of ClearCourse, a fast-growing group of software and payments companies with a strong focus on innovation, collaboration, and personal development. We’re proud to support our employees with a working culture that values creativity, inclusivity, and growth.

You’ll benefit from:

1. 25 days annual leave + your birthday off
2. Private medical insurance (Bupa), including mental health and optical cover
3. Cash plan to support everyday health costs
4. Life assurance – 4x your base salary
5. Group income protection – 75% of salary for long-term illness
6. Enhanced parental leave and family wellbeing support via Peppy Health
7. Employee discounts and perks through Perkbox
8. Bike to Work scheme
9. Training budgets and reimbursement for professional qualifications

Apply Now!

If you're ready to take the next step in your IT career and join a supportive, growing company where you can learn, grow, and thrive—we’d love to hear from you.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting