Implementation Administrator

ClearCourse; Warwick; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave plus your birthday off

Volunteering days

Life Assurance

Private medical cover

Enhanced Company Pension

Employee wellbeing perks

Retail discounts

Job summary

A growing software company in the UK seeks an Implementation Administrator to manage multiple client projects, provide training, and ensure excellent customer service. The ideal candidate will have strong communication skills and a proactive approach to learning. This full-time role offers a hybrid work model and a competitive benefits package, including 25 days of annual leave and private medical cover.

Qualifications

• Experience in IT Support is preferred.
• Ability to manage multiple tasks concurrently.
• Office-based role initially with progression routes.
• Predominantly an office-based role to start with while you learn the system, with progression routes available across different departmental functions.

Responsibilities

• Manage communication streams for multiple client projects.
• Deliver training to club staff on the company’s modular system.
• Coordinate website redesign projects and act as primary communication link.
• Provide excellent customer service and manage expectations.
• Assist with general duties including hardware setups.

Skills

Strong communication skills

Customer service skills

Excellent organization

Proactive learning

Job description

Join to apply for the Implementation Administrator role at ClearCourse.

Are you an experienced IT Support professional looking for your next exciting career move? We are seeking an organised and customer‑focused individual to join our implementation team. This role is pivotal in ensuring a smooth and informed journey for our clients, from project initiation through to installation and ongoing support.

What you'll do:

• Project Management & Communication: Manage communication streams for 8‑10 ongoing client projects simultaneously. Keep customers informed about project planning, training schedules, and installation timelines.
• Client Training: Learn our modular system (tee times, competitions, membership, etc.) to a high standard and deliver effective training to club staff on these modules.
• Website Project Coordination: Act as the primary communication link for website redesign projects. Coordinate the flow of information between clients and designers, gathering feedback on design concepts and ensuring all comments are fed back to the design team efficiently.
• Customer Service: Provide excellent day‑to‑day customer service, ensuring people are kept informed and expectations are managed throughout their journey.
• Additional Duties: Assist with other general duties, which may include learning hardware setups.

Skills & Experience:

• Strong communication and customer service skills are essential.
• Excellent organisation and the ability to manage multiple tasks concurrently.
• A proactive approach to learning our core product and systems.
• Predominantly an office‑based role to start with while you learn the system, with progression routes available across different departmental functions.

What you get from us:

• Be part of a fast‑growing, private equity‑backed software group
• Hybrid work model with flexible arrangements
• Supportive and collaborative culture
• Competitive benefits package including:
  • 25 days annual leave plus your birthday off
  • Volunteering days
  • Life Assurance and Group Income Protection
  • Private medical cover with cash plan
  • Enhanced Company Pension
  • Employee wellbeing perks such as a cycle‑to‑work scheme and discounted gym memberships
  • Retail discounts and an Employee Assistance Programme

Job details:

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: Software Development
• Location: Birmingham, England, United Kingdom

At ClearCourse we’re committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

They invest in people, expanding expertise and developing the vision - we’re excited to grow with you.