IT Technician

IMT Resourcing Solutions; Cricklade; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

25 days holiday

Pension

Mileage expenses

Training & development

Sick pay

Free parking

Job summary

IMT Resourcing Solutions is seeking an IT Technician to join a growing IT services team in Swindon. This hybrid role combines field-based on-site support across education and commercial clients with remote helpdesk duties, offering exposure to a wide range of technologies and environments.

You will provide 1st/2nd line IT support, troubleshoot hardware/software, manage user accounts and assist with maintaining security and documentation. Up to £32,000 plus benefits.

Qualifications

• Minimum 2 years' IT support experience.
• Strong knowledge of Windows 10/11, macOS and Microsoft 365.
• Experience with Active Directory and Intune; printer support is a plus.

Responsibilities

• Provide 1st and 2nd line IT support for education and commercial customers.
• Deliver a mix of on-site field support and remote helpdesk assistance.
• Troubleshoot hardware, software, networking and AV issues.
• Install and image desktops, laptops, iPads and other devices.
• Manage user accounts and onboarding/offboarding activities.
• Maintain documentation, asset records, and helpdesk tickets.

Skills

Windows 10/11

macOS

Microsoft 365

Customer service

Troubleshooting

Time management

Driving licence

Tools

Active Directory

Intune

Printer support

Remote helpdesk

Job description

IT Technician

Location: Swindon Hybrid field-based & helpdesk support

Salary: Up to £32,000 + Benefits

Benefits: 25 days holiday, pension, mileage expenses, training & development, sick pay, free parking and more.

Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team.

This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next.

This is an excellent opportunity for someone who enjoys hands‑on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills.

What you’ll do

• Provide 1st and 2nd line IT support for education and commercial customers.
• Deliver a mixture of on-site field support and remote helpdesk support.
• Troubleshoot hardware, software, networking and AV issues.
• Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services.
• Install, configure and image desktops, laptops, iPads and other devices.
• Manage user accounts, onboarding and offboarding activities.
• Perform routine system maintenance, antivirus checks and security monitoring.
• Maintain accurate documentation, asset records and helpdesk tickets.
• Liaise with third‑party suppliers to resolve technical issues efficiently.
• Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs.

You’ll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose.

What we’re looking for

• Minimum 2 years' experience in an IT support role.
• Strong knowledge of Windows 10/11, macOS and Microsoft 365.
• Experience with Active Directory, Intune and printer support.
• Good understanding of wired and wireless networking.
• Excellent troubleshooting and customer service skills.
• Strong organisational skills with the ability to manage your own workload.
• Professional communication skills and confidence working with a diverse client base.
• A proactive approach with a willingness to learn and develop.
• Full UK driving licence and access to your own vehicle.

Desirable experience

• VLANs, VPNs and QoS.
• Backup solutions and monitoring.
• Cloud‑managed antivirus and anti‑spam platforms.
• Network cabling.
• Basic server administration.

Why join?

• Enjoy a varied role supporting both education and commercial organisations.
• Gain experience across field engineering and helpdesk support.
• Join a collaborative and growing IT services business with a strong team culture.
• Access ongoing training and genuine career progression opportunities.
• Benefit from 25 days' holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking.