IT Support Engineer

RedTech Recruitment; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

RedTech in Central London is seeking an IT Support Engineer to take ownership of technical issues and provide high-quality end-user support across a fast-paced AI software company. The role covers systems administration, infrastructure, security and automation exposure, with a strong focus on hardware, software and connectivity troubleshooting.

Ideal candidates will have commercial IT support experience, a 2:1 or 1st in CS/IT/Engineering, and hands-on work with macOS, Microsoft 365 and Azure AD

Qualifications

• 1+ year of commercial IT support experience in a technical environment.
• Degree with 2:1 or 1st in CS/IT/Engineering or related subject.
• Strong macOS support experience in a business setting.
• Experience with Microsoft 365 administration (users, groups, permissions).
• Familiarity with device management/MDM tools, ideally Jamf.
• Experience with identity management (Azure AD/Entra ID).
• Good networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPNs).
• Strong troubleshooting across hardware, software, OS, and connectivity.
• Proven ability to manage tickets end-to-end with clear documentation.
• Excellent communication across all business levels.

Responsibilities

• Provide day-to-day technical support to employees from diagnosis to resolution.
• Set up, configure and maintain laptops and end-user devices.
• Manage user accounts, permissions and access across internal systems.
• Handle onboarding and offboarding IT elements for employees.
• Diagnose and resolve hardware, OS, application, and connectivity issues.
• Support meeting rooms, video conferencing, AV equipment and office tech.
• Manage IT hardware/inventory including laptops and peripherals.
• Assist with endpoint management, software deployment, patching and security.
• Maintain clear internal IT documentation and processes.
• Support wider systems administration and infrastructure activities.
• Identify opportunities to automate repetitive IT tasks.
• Collaborate with the broader technical team on IT, infrastructure, and security projects.

Skills

IT support

Desktop support

macOS support

Microsoft 365 / Office 365

Device management / MDM

Azure AD / Entra ID

Networking basics

Troubleshooting

Onboarding/offboarding

Scripting (PowerShell/Python/Bash)

Education

2:1 or 1st class degree in Computer Science, IT, Engineering or related

Tools

Jamf

Job description

A fantastic opportunity for an IT Support Engineer to join a rapidly growing, cutting-edge AI software company. This is an excellent opportunity for someone with commercial IT support experience who enjoys taking ownership of technical issues and providing high-quality support across a fast-paced technology business. You will work across a broad range of internal IT systems and technologies, supporting end users while also gaining exposure to systems administration, infrastructure, security and automation projects.

Location: Central London, fully on-site, 5 days per week

Requirements for IT Support Engineer:

• At least 1 year of commercial experience working within IT Support, Desktop Support, Service Desk or a similar technical support role
• Degree educated with a 2.1 or 1st class degree in Computer Science, IT, Engineering or a related technical subject
• Strong experience supporting Apple macOS devices within a commercial environment
• Experience administering Microsoft 365 / Office 365, including users, groups, permissions and associated services
• Experience working with device management / MDM tools, ideally Jamf
• Experience with identity, user account and access management
• Experience with Microsoft Entra ID / Azure AD
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
• Strong troubleshooting skills across hardware, software, operating systems and connectivity
• Experience independently managing support tickets and technical issues through to resolution
• Excellent communication skills with the ability to confidently support users across all levels of a business
• An understanding of IT and endpoint security best practices
• Experience with Linux and/or scripting using Bash, PowerShell or Python would be beneficial

Responsibilities for IT Support Engineer:

• Provide day-to-day technical support to employees, taking ownership of issues from initial diagnosis through to resolution
• Set up, configure and maintain laptops and other end-user devices
• Manage user accounts, permissions and access across internal systems and applications
• Manage the IT elements of employee onboarding and offboarding
• Diagnose and resolve hardware, operating system, application and connectivity issuesSupport meeting rooms, video conferencing, AV equipment and other office technology
• Manage IT hardware and inventory, including laptops and peripherals
• Assist with endpoint management, software deployment, patching and security
• Maintain clear internal IT documentation and processes
• Support wider systems administration and infrastructure activities
• Identify opportunities to automate and improve repetitive IT administration tasks
• Work closely with the wider technical team on IT, infrastructure and security projects

What the role offers:

• The opportunity to join a rapidly scaling AI software company working with highly advanced technology
• A varied IT role offering exposure beyond traditional support into systems administration, infrastructure, security and automation
• Excellent opportunities to broaden your technical skillset and take on increasing responsibility as the company continues to grow

We’re committed to creating an inclusive and accessible recruitment process.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.