IT Support Technician

Jago Consultants; Bedford; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading company in IT managed services is seeking an IT Support Technician passionate about technology and education. The role offers career development and professional training. Responsibilities include providing 1st & 2nd line support, troubleshooting, and deploying hardware/software. Ideal candidates will have a minimum of 2 years experience and a CompTIA A+ qualification.

Benefits

25 days holiday including bank holidays

Pension & private health cover

Membership of employee ownership trust

Paid training / personal development plan

Qualifications

• 2+ years in a similar role.
• Full UK driving license.
• Experience in AV installations.

Responsibilities

• Carrying out day to day 1st & 2nd Line support tasks.
• Responding to helpdesk requests both on site and remotely.
• Desktop, AV, Server & Network Troubleshooting.
• Deployment of Hardware and software.
• Providing technical guidance to school staff.

Skills

Troubleshooting

Hardware repairs

Software repairs

Technical support

Customer service

Education

CompTIA A+ or equivalent experience

Tools

AutoTask or other helpdesk solutions

Google (G-Suite)

Office 365

Remote access Technology (e.g., Team viewer, Datto RMM)

Job description

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IT Support Technician required. My client is a growing IT Managed services provider, working with schools, nurseries and colleges operating within three countries. 100% of their customers are educators of young people. All or their services are geared around the specific needs of schools and ensuring everything is focused around improving pupil outcomes.

They are now looking for a motivated, hard-working individual who is passionate about technology and working within the education sector. This company also has fantastic career development opportunities and a structured and rewarding professional development and Training scheme.

• Carrying out day to day 1st & 2nd Line support tasks
• Responding to helpdesk requests both on site and remotely
• Desktop, AV, Server & Network Troubleshooting
• Basic Hardware & Software repairs
• Deployment of Hardware and software
• Maintaining network documentation and reporting
• Assisting with customer sales requests
• Provide technical guidance and support to school staff.
• Full UK driving license
• 2+ Years in a similar role
• Experience in AV installations
• Familiarly with AutoTask or other helpdesk solutions – desirable
• CompTIA A+ or equivalent experience
• Google (G-Suite) & Office 365 experience
• Remote access Technology (Team viewer, Datto RMM)
• Monday to Friday – 37.5hrs a week (Full time)
• Salary £21,000 – 25,000 (DOE)
• 25 days holiday including bank holidays
• Pension & private health cover
• Membership of employee ownership trust
• Paid training / personal development plan