1st Line IT Support Technician

Jago Consultants; Bristol; Remote; GBP 22,000 - 25,000; Full time

Job summary

Jago Consultants is seeking a 1st Line IT Support Technician for a remote role based in Bristol. The position offers the opportunity to support various customers via remote tools and telephone, with comprehensive training and progression opportunities in a well-established IT support company. Candidates should have at least 12 months of relevant experience and possess essential IT support skills.

Benefits

Full training provided

Progression opportunities

Qualifications

• Minimum 12 months experience in IT support.
• Experience with Microsoft Office and troubleshooting printers.
• Ability to diagnose faults and maintain customer relationships.

Responsibilities

• Support customers via telephone, email, and remote tools.
• Hands-on with server, desktop products, and networking devices.
• Follow agreed procedures and documentation.

Skills

Good communication skills

Teamwork

Fault diagnosis

Customer relationship management

Networking protocols understanding

Tools

Microsoft Office 2010/2013/2016/Office365

Printers maintenance and troubleshooting

Job description

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Role: 1st Line IT Support Technician – Remote Working

Sector: MSP IT Support Company

Location: Bristol (ideally to live within 30 miles) so Cardiff, Gloucester, Weston, Bath, Chippenham etc will be fine.

This is an opportunity to join a well-established IT Support Company, based in Bristol, providing support to a variety of customers across the area. They are looking for an enthusiastic person to join the busy IT team.

Working from home, you will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role, you will get the chance to be hands-on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications.

Full training will be provided and you will be joining an experienced team. For the right candidate, there are progression opportunities within the company.

1st Line IT Support – Essential skills:

• Ideally, a minimum of 12-months experience working in a similar IT Support role
• Knowledge of Microsoft Office 2010 / 2013 / 2016 / Office365 (advantageous)
• Maintenance and troubleshooting of printers
• Good communication skills – written and verbal
• Ability to work as part of a team
• Ability to diagnose faults and find solutions
• Ability to maintain strong relationships with customers
• Able to follow agreed procedures and documentation
• A basic understanding of networking protocols and devices

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.

Package:

A basic salary range of up to £25,000 (depending on experience)

Progression opportunities within the company