IT Support Technician

Jago Consultants; Bristol; Remote; GBP 21,000 - 25,000; Full time

Job summary

A well-established IT Support Company based in Bristol is looking for an enthusiastic IT Support Technician to join their remote working team. This role involves providing support to various customers and involves hands-on experience with servers, desktops, networking protocols, and devices. Full training will be provided, and there are opportunities for progression within the company.

Benefits

Progression opportunities within the company

Qualifications

• Minimum of 12 months experience in IT Support.
• Knowledge of Microsoft Office and Office365 preferred.
• Capable of maintaining strong customer relationships.

Responsibilities

• Provide support to customers via telephone and email.
• Perform maintenance and troubleshooting of printers.
• Diagnose faults and find solutions for technical issues.

Skills

Communication Skills

Teamwork

Troubleshooting

Customer Relationship Management

Technical Support

Networking Protocols Understanding

Tools

Microsoft Office 2010/2013/2016

Office365

Job description

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Role: IT Support Technician – Remote WorkingSector: MSP IT Support CompanyLocation: Bristol (ideally to live within 30 miles) so Cardiff, Gloucester, Weston, Bath, Chippenham etc will be fine.

This is an opportunity to join a well-establishedIT Support Company, based in Bristol, providing support to a variety of customers across the area. They are looking for an enthusiastic person to join the busy IT team.

Working from homeyou will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role you will get the chance to be hands-on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications.

Full training will be provided and you will be joining an experienced team. For the right candidate there are progression opportunities within the company.

• Ideally, a minimum of 12-months experience working in a similar IT Support role

Knowledge of Microsoft Office

2010 / 2013 / 2016

/ Office365 would be an advantage

• Maintenance and troubleshooting of printers
• Good communication skills – written and verbal
• Ability to work as part of a team
• Ability to diagnose faults and find solutions.
• Ability to maintain strong relationship with customers
• Able to follow agreed procedures and documentation
• A base understanding of networking protocols and devices

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.

Package:A basic salary range ofupto£25,000(depending on experience)

Progression opportunities within the company