1st Line IT Support Technician

Jago Consultants; Worthing; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading IT Support company based in Worthing is looking for a 1st Line IT Support Technician to join their busy team. The role involves providing support to customers and requires good communication and troubleshooting skills. Full training will be provided, and there are opportunities for progression within the company.

Benefits

Pension Scheme

Progression opportunities

Qualifications

• Minimum 12 months experience in IT Support.
• Knowledge of Microsoft Office 2010/2013/2016/Office365.
• Understanding of networking protocols and devices.

Responsibilities

• Supporting customers via telephone, email, and remote support.
• Maintaining and troubleshooting printers.
• Diagnosing faults and providing solutions.

Skills

Communication Skills

Troubleshooting

Networking Protocols

Teamwork

Job description

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1st Line IT Support Technician, Worthing

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Client:

Location:

Worthing, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7438b3f1b95a

Job Views:

34

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Job Description

Role: 1st Line It Support Technician
Sector: MSP IT Support Company
Location: Findon / Worthing

This is an opportunity to join a well-establishedIT Support Company, based in Worthing, West Sussex providing support to a variety of customers across the South East. They are looking for an enthusiastic person to join the busy IT team.

Working from their office inWorthingyou will be supporting their customers via telephone, email and remote support tools. As part of the desktop support role you will get the chance to be hands-on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications.

Full training will be provided and you will be joining an experienced team. For the right candidate there are progression opportunities within the company.

1st Line IT Support – Essential skills:

• Ideally, a minimum of 12-months experience working in a similar IT Support role
• Knowledge of Microsoft Office 2010 / 2013 / 2016 / Office365 would be an advantage
• Maintenance and troubleshooting of printers
• Good communication skills – written and verbal
• Ability to work as part of a team
• Ability to diagnose faults and find solutions.
• Ability to maintain strong relationship with customers
• Able to follow agreed procedures and documentation
• A base understanding of networking protocols and devices (particularly Draytek / Netgear).

A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.

Package:
A basic salary range of£21,000 – £25,000(depending on experience)
Pension Scheme

Progression opportunities within the company